Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Join us as a Sales and Customer Service Associate working in an in-bound call center. You’ll become a trusted advisor, helping Canadians protect what matters most to them. You'll receive comprehensive mentoring and training, empowering you to reach your career goals. Your achievements will be celebrated through our annual bonus plan and accelerated career path, offering opportunities for promotion after just six months.

Responsibilities

Play a key role in optimally protecting our customers' most valuable assets by advising them on appropriate insurance products, answering their product questions and guiding them through the next steps.
Analyze individual customer needs, promote and cross-sell personal insurance products and services.
Accept and efficiently process payment method changes, ensuring that customer accounts are updated in an accurate and timely manner.
Handle telephone and electronic inquiries from existing customers in a professional and timely manner, providing exceptional customer service and resolving issues promptly.

Requirements

At least one year of customer service experience an asset; previous call center experience is preferred
Previous experience in sales and customer loyalty is highly desirable
Excellent communication skills, with the ability to simplify complex information for customers and colleagues, and the ability to understand and empathize with others.
Tech-savvy abilities, with confidence in navigating various systems.
Ability to multi-task and remain calm under pressure
Must be prepared to study for and pass the provincial insurance licensing exam with the support of our in-house training team.
No Canadian work experience required however must be eligible to work in Canada.

Skills

Bilingualism in English and French is an asset

Location

Toronto & Mississauga, ON

Work Type

Hybrid work model
Full-time

Experience Level

Entry Level

Salary/Compensations

47,100 - 57,500

Benefits

Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 5%
Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
Pension offerings provide flexibility and long-term security for our employees beyond their careers.
Defined benefit pension plan

About the Company

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career.
In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
Pay at Intact is about much more than just salary.
Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

Equal Opportunity

We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.