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About the Role

The Technical Services Representative plays a key role in operations by setting up, operating, and dismantling audio visual equipment for events.

Responsibilities

• Setting up, operating, and dismantling audio visual equipment at events.
• Servicing trade shows, hotel conventions, and staging events.
• Verifying completed purchase orders and ensuring all required equipment was prepared.
• Loading and unloading trucks, requiring lifting of heavy equipment.
• Climbing stairs and ladders.
• Performing various control tests and troubleshooting equipment before assigned events.
• Sitting for lengthy periods (potentially four hour stretches lasting all day) to operate equipment in meeting rooms.
• Walking during trade shows.
• Driving defensively in cube vans and panel vans.
• Driving long distances or traveling as a passenger.
• Handling equipment with care.
• Completing reports on events per company procedure.
• Representing the Company in a professional manner.
• Acting as Lead TSR, which includes coordinating a team and serving as the on-site resource for clients and the operations department.
• Performing other duties as assigned.

Requirements

• High School diploma with a minimum of 2 years of experience in a similar position or a post-secondary diploma in a relevant domain.
• 2-3+ years of customer service or hospitality experience is preferred.
• 2-3+ years of audio visual experience is required.
• Knowledge of setting up portable sound systems (speakers, mixers, equalizers).
• Knowledge of setting up wireless microphones.
• Knowledge of setting up audio cassette and CD players.
• Knowledge of setting up LCD data projectors and monitors.
• Knowledge of setting up computer interfaces and switchers.
• Knowledge of setting up Betacam and VHS players.
• Knowledge of setting up large projection screens and scaffold towers.
• Knowledge of setting up industrial video cameras.
• Knowledge of setting up video lighting equipment.
• Knowledge of setting up simultaneous translation equipment.
• Knowledge of setting up Fastfold screens.
• Knowledge of setting up cameras.
• Knowledge of setting up risers/staging.
• Strong client service and interpersonal skills.
• Professional appearance and behavior.
• Ability to work under pressure with tight deadlines.
• Analytical and problem-resolution skills.
• Organizational skills.
• Valid driver's license.

Skills

• Audio Visual Equipment Setup
• Customer Service
• Hospitality
• Client Service
• Interpersonal Skills
• Professional Appearance
• Professional Behavior
• Working Under Pressure
• Problem Resolution
• Organization
• Driving

Location

• Warehouse environment
• Event venues

Work Type

• Full-time
• Irregular hours
• On-call status

Experience Level

• 2+ years experience in a similar position
• 2-3+ years of customer service or hospitality experience
• 2-3+ years of audio visual experience

Education Level

• High School diploma
• Post-secondary diploma in a relevant domain

Salary/Compensations

• $22.55 per hour

Benefits

• Potential overtime
• Bonuses
• Incentives

About the Company

• We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review. All hiring decisions include human judgment.