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About the Role
Join our On-Call Office Services Specialist (Floating) team in Austin, Texas and gain hands-on experience in administrative support, mail & shipping, and workplace hospitality. Be part of a dynamic office environment.
Responsibilities
- Process and sort inbound/outbound mail and packages while maintaining accurate chain-of-custody and shipping procedures.
- Support copy/print production, scanning, imaging, and binding services while ensuring equipment is stocked and functioning.
- Maintain organized office spaces, restock supplies, support meeting room setups, and assist with light maintenance tasks.
- Welcome visitors, manage calls and visitor logs, and provide a professional concierge-style experience for clients and guests.
- Provide general administrative assistance while delivering exceptional customer service and building strong professional relationships.
Requirements
- Strong communication and customer service skills, with the ability to interact professionally with clients, guests, and team members.
- Proficiency in MS Office and office technology, including working knowledge of MFD (multi-functional device) equipment.
- Highly organized and able to multitask, manage time effectively, and handle multiple responsibilities in a fast-paced environment.
- Ability to work independently and follow shipping/receiving procedures, proactively seeking additional tasks during downtime.
- High school diploma (or equivalent) required with 6+ months of work experience preferred, maintaining professionalism, strong problem-solving skills, and adherence to company policies.
- Mandatory to have access to a reliable means of transportation.
- Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
- Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery.
- Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness (MFP color calibration and print requests require this ability).
Skills
- Administrative support
- Mail & shipping
- Workplace hospitality
- MS Office proficiency
- Office technology
- MFD equipment knowledge
- Organization
- Multitasking
- Time management
- Problem-solving
- Customer service
- Communication
Location
- Austin, Texas
Work Type
- On-Call
- Supplemental Income
Experience Level
- 6+ months of work experience preferred
Education Level
- High school diploma (or equivalent)
Benefits
- Medical
- Dental
- Vision
- HCFSA
- DCFSA
- HSA
- Commuter Transit and Parking
- Supplemental Life Insurance
- Accident Insurance
- Critical Illness
- Hospital Indemnity
- Legal Program
- Identify Theft Protection
- Pet Discounts
- Pet Insurance
- Group Home and Auto Insurance
- EAP
- Short Term Disability
- Life Insurance
- Education Discounts
- 401k w/ matching
- Entertainment Discounts
- Paid Time Off
About the Company
- SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
- In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies.
- Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
- SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally.
- SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
- At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
Equal Opportunity
- SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
- SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.