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About the Role

We are seeking an energetic, personable, and motivated Front Desk & Wellness Support Specialist to join our growing wellness team. This unique role combines front office responsibilities with client support and accountability, making it ideal for someone who enjoys building relationships, providing encouragement, and creating exceptional client experiences. As a key member of our team, you'll help clients stay engaged and motivated throughout their wellness and weight loss journeys while ensuring our office operates smoothly and professionally. This is a non-licensed wellness support role focused on client motivation, education, scheduling, accountability, and customer experience—not medical diagnosis or treatment.

Responsibilities

Welcome and check in clients in a professional and friendly manner
Schedule appointments and manage provider calendars
Answer phone calls, text messages, and client inquiries
Process payments, memberships, and retail transactions
Maintain accurate client records and office documentation
Assist with inventory management and retail product sales
Help maintain a clean, organized, and welcoming office environment
Support marketing initiatives, social media content, and promotions as needed
Provide encouragement, accountability, and motivational support to clients
Guide clients through established wellness and weight loss programs
Assist with progress tracking, measurements, and goal setting
Educate clients on healthy lifestyle habits, hydration, exercise, and consistency
Conduct client follow-up and check-in communications
Maintain accurate client notes and progress records
Support red light therapy sessions and client experiences
Help create a positive, encouraging, and results-focused environment

Requirements

Friendly, outgoing, and professional personality
Strong customer service and relationship-building skills
Excellent communication and organizational abilities
Detail-oriented and comfortable multitasking
Self-starter who works well independently and as part of a team
Comfortable discussing goals, accountability, and healthy lifestyle habits with clients
Prior experience in wellness, gym, med spa, nutrition, or customer service preferred
Ability to motivate and build relationships with clients
Comfortable working in a fast-paced environment
Basic computer and scheduling software knowledge
Must be professional, dependable, and organized

Skills

Sales
Retail
Wellness
Fitness
Coaching
Front desk experience
Sales experience

Location

New City (Training)
West Nyack (Primary)
Other locations as needed

Work Type

Full-time

Experience Level

Entry-level

Salary/Compensations

$22 - $24 + commission opportunities, bonuses for memberships, packages, or product sales

Benefits

Complimentary wellness services
PTO

About the Company

Health & Wellness Practice
Client-Focused Role
Growth Opportunity
Opportunity to make a positive impact on clients' health and wellness goals
Supportive, team-oriented work environment
Dynamic role with a mix of client interaction, wellness support, and office administration
Professional growth opportunities within a growing wellness practice
Positive, high-energy atmosphere focused on helping people succeed
Very friendly, family-oriented environment
Opportunity for advancement
Busy and expanding practice
Tremendous opportunity for financial and career growth