Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

ACS Group is seeking a Customer Service Representative for their New Berlin, WI facility to handle customer inquiries, process orders, and support parts marketing programs.

Responsibilities

• Field incoming phone calls, faxes, and emails from customers.
• Process new parts orders in a professional and proficient manner.
• Issue Returned Material Authorizations and track RMA activity.
• Conduct research of bills of material (BOM) and engineering drawings to identify correct replacement parts.
• Use the company’s Materials Resource Planning (MRP) system to generate quotes for parts orders.
• Follow up on all open quotes to pursue potential parts sales and record reasons for unconverted quotes.
• Provide answers to simple technical questions from customers regarding ACS’s products & parts.
• Use telemarketing and other marketing techniques to support departmental Parts Marketing Programs.
• Provide departmental backup as required and support all department goals.
• Perform other duties as required.

Requirements

• 1-3 years of experience in a customer support call center environment, preferably with some version of Automated Call Distribution program.
• 1-3 years of experience processing parts orders and RMAs.
• Experience with reading and analyzing engineering bills of material.
• Experience with computer MRP/ERP programs.
• Experience working directly with customers.
• Experience developing and maintaining positive customer relationships.

Skills

• Customer service
• Order processing
• RMA processing
• Bill of Materials (BOM) analysis
• Engineering drawing analysis
• MRP/ERP systems
• Telemarketing
• Marketing techniques
• Technical support

Location

• New Berlin, WI

Work Type

• Full Time

Experience Level

• Entry

Education Level

• High School
• Associate's Degree or BA (preferably Marketing and/or Communications) or some college or technical schooling preferred

About the Company

• ACS Group is a privately held company that designs and manufactures auxiliary products for the plastics processing industry.
• ACS Group maintains an expansive product line, including size reduction equipment, material conveying equipment, metering and blending devices, heat exchangers, drying systems, and presses.
• Products are marketed under brand names such as AEC, Sterling, Cumberland, Wabash and Carver.
• Manufacturing facilities are located in New Berlin, Wisconsin and Wabash, Indiana, with a facility in Suzhou, China for the Asian market.