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About the Role

The IT Manager, Product Operations (Digital Workplace) leads the implementation, operation, and support of Digital Workplace technologies to ensure a secure, productive, and consistent end-user experience. This role involves managing technical staff, service desk teams, and service partners while aligning technology solutions with business needs.

Responsibilities

• Monitor cost and performance of existing products and services
• Scan the technology horizon for new alternatives
• Partner with IT and business leadership to understand workplace needs
• Perform technical and business analysis on technology options
• Define the portfolio of Digital Workplace technologies, products, and services
• Develop deployment and adoption plans for service enhancements
• Manage key operational processes to ensure service effectiveness
• Lead technical staff, service desk, and deskside support teams
• Review demand to determine staffing requirements and execute training programs
• Provide leadership, mentoring, and career development for team members
• Manage engineers and contractors focused on end-user computing services
• Maintain and optimize Microsoft 365, endpoint management, and security controls
• Oversee collaboration and video conferencing services and platforms
• Direct activities to resolve hardware and software issues
• Lead incident, request fulfillment, and knowledge management functions
• Coordinate with supplier service delivery leads
• Serve as process owner for incident, problem, and change management
• Perform cost/benefit analyses and develop long-range technology plans
• Develop budgets, schedules, and operational level agreements
• Manage vendor and managed service provider relationships
• Provide business and technical consultation to management and users

Requirements

• Bachelor’s Degree required; Advanced degree preferred
• Minimum 10 years of related experience
• Minimum 5 years of supervisory/leadership responsibility
• Minimum 5 years of experience managing outsourced IT managed services providers
• Must be available to work emergency storm assignments
• Must be available to travel between MA, CT, and NH as necessary
• Must be able to work up to five days in the office if needed
• No immigration-related sponsorship offered

Skills

• Effective leadership and performance management
• ITIL practices (incident, problem, change management)
• Microsoft 365 administration (Teams, Exchange Online, SharePoint/OneDrive)
• Endpoint and mobile device management (Intune, Configuration Manager, JAMF)
• Enterprise video conferencing and meeting room technologies
• Security principles for end-user computing
• Analytical and conceptual problem-solving
• Verbal, written, and presentation communication
• Budget and contract management

Location

• Massachusetts
• Connecticut
• New Hampshire

Work Type

• Hybrid
• Regular
• Full-time

Experience Level

• 10+ years of experience
• 5+ years of supervisory experience

Education Level

• Bachelor’s Degree
• Advanced degree

Salary/Compensations

• $164,410.00-$182,680.00

Benefits

• Competitive total rewards program
• Potential incentive eligibility

About the Company

• Fortune 500 and Standard & Poor’s 500 energy company
• Operates New England’s largest energy delivery system
• Committed to safety, reliability, environmental leadership, and stewardship

Equal Opportunity

• Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.