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About the Role
This role involves engaging clients in the lobby to educate and assist them with self-service banking resources, such as mobile, online, and ATM services. The position focuses on processing cash transactions, building deep client relationships to understand financial priorities, and connecting clients with appropriate solutions.
Responsibilities
- Execute the bank's risk culture and strive for operational excellence
- Build relationships with clients to meet financial needs
- Follow established processes and guidelines in daily activities
- Adhere to all applicable laws and regulations
- Grow business knowledge and network by partnering with experts in small business, lending, and investments
- Manage financial center traffic, appointments, and outbound calls
- Drive the client experience
- Manage cash responsibilities
- Process cash transactions accurately and efficiently
Requirements
- Enthusiastic, highly motivated self-starter with a strong work ethic
- Ability to collaborate effectively to build and nurture relationships
- Passion and commitment to improving clients' financial lives
- Confidence in identifying solutions for new and existing clients
- Effective communication skills
- Ability to learn and adapt to new information and technology platforms
- Ability to educate clients on self-service banking technologies
- Strong critical thinking and problem-solving skills
- Efficient time and capacity management
- Ability to work weekends and/or extended hours
- Ability to travel to any financial center location within a reasonable distance
- Experience in financial services and knowledge of industry products and solutions
- One year of successful sales experience in a salary plus incentive environment
- Six months of cash handling experience
Skills
- Adaptability
- Business Acumen
- Customer and Client Focus
- Oral Communications
- Problem Solving
- Account Management
- Client Experience
- Branding
- Client Management
- Client Solutions Advisory
- Relationship Building
- Business Development
- Pipeline Management
- Prospecting
- Referral Identification
- Referral Management
Location
- Groton, CT
- New London, CT
- Norwich, CT
- Willimantic, CT
Work Type
- Full-time
- In-office
Experience Level
- One year of sales experience
- Six months of cash handling experience
Education Level
- High School Diploma / GED / Secondary School or equivalent
- Bachelor's Degree or business-relevant Associate’s Degree
Salary/Compensations
- $25.00 - $26.77 hourly
Benefits
- Industry-leading benefits
- Paid time off
- Employee resources and support
About the Company
- Bank of America is dedicated to making financial lives better through the power of connection.
- The company focuses on Responsible Growth and delivering for clients, teammates, communities, and shareholders.
- Committed to an inclusive workplace and supporting employee wellness.