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About the Role

The Group Head of Digital and Content will lead Hiscox’s corporate digital, content, and measurement capabilities. This role owns the Group website, corporate digital channels, executive digital presence, digital governance, social media standards, and performance insight, ensuring a clear, consistent, and effective Hiscox narrative for priority audiences. The immediate priority is to lead the relaunch of hiscoxgroup.com by Q1 2027, creating a site that supports clear user journeys, business unit needs, Investor Relations requirements, search performance, and Hiscox’s visibility in AI-driven discovery environments. This is a strategic and hands-on leadership role connecting editorial judgment with practical delivery to evolve Hiscox towards a coherent, insight-driven content system.

Responsibilities

Act as the strategic lead and delivery connector for corporate digital content, collaborating with Internal Communications, External Communications, Marketing, Investor Relations, and business unit communications leads.
Structure the briefing, prioritization, delivery, and measurement of digital and content work, maintaining clear ownership across audiences and channels.
Lead a small digital and design team and manage external agencies, suppliers, and specialist partners.
Own the corporate digital communications and content strategy in partnership with key stakeholders.
Lead the relaunch of hiscoxgroup.com by Q1 2027, ensuring clear ownership, strong project management, effective user journeys, and content supporting priority audiences.
Oversee the ongoing performance of the Group website, including content quality, search visibility, discoverability, and readiness for AI-driven search and discovery.
Develop high-impact content programs and digital activations aligned with business moments, audience needs, and Group narrative priorities.
Shape the digital presence of Hiscox’s senior leaders, ensuring executive content supports corporate positioning, reputation, and engagement goals.
Set global standards and governance for corporate digital communications and social media, providing practical guidance for markets.
Create a clearer briefing and prioritization model for corporate digital and content work.
Lead digital measurement, social media monitoring, media measurement, and issues insight, including support for crisis advisory work.
Develop an executive-level communications measurement framework, working with markets to identify meaningful KPIs for GEC and Board-level reporting.
Provide content strategy and digital support for the Hiscox global intranet, The Gallery.
Partner with Investor Relations and business unit communications leads to ensure corporate digital channels support market, investor, and stakeholder needs.
Line manage the Digital Communications Executive and Group Design Lead, with matrix management responsibilities.
Manage budgets and external partners for high-quality, cost-effective delivery.

Requirements

A digital and content leader with strong editorial judgment and a clear understanding of what good looks like in a global, listed, regulated business.
Deep expertise in content strategy, corporate storytelling, website management, and multi-channel digital communications.
A track record of delivering website transformations or complex digital programs with clear project discipline.
Confident advising senior stakeholders, executive leaders, Investor Relations partners, and business unit communications leads.
Ability to navigate competing priorities and translate complexity into clear, compelling content and practical delivery plans.
Data-driven, with the ability to turn insight into action and build measurement that informs executive decision-making.
Strong understanding of audience needs, user journeys, search, digital experience, social media monitoring, and content performance.
Collaborative leader and credible business partner, understanding how internal and external communications should align without blurring ownership.
Calm and decisive under pressure, with sound judgment for fast escalation of digital, reputational, or stakeholder issues.
Experience managing agencies, suppliers, and multi-disciplinary delivery teams in a matrixed, global environment.
International experience, with an understanding of how corporate narrative needs to adapt across markets.

Skills

Digital strategy
Content strategy
Website management
Multi-channel digital communications
Project management
User journey mapping
Search engine optimization (SEO)
AI-driven discovery environments
Content programming
Digital presence shaping
Social media standards
Digital governance
Measurement frameworks
Data analysis
Stakeholder management
Budget management
Agency management
International communications

Location

Global

Work Type

Hybrid working

Experience Level

Leadership role
Senior stakeholder advisory

Benefits

Great employee benefits that take care of your mental and physical wellbeing

About the Company

Hiscox is an international specialist insurer focused on key areas of expertise and strength.
The company culture encourages challenging convention and seeking better ways of doing things.
Hiscox values smart, reliable individuals who look out for customers and each other.
The company believes in doing the right thing, making good, and rebuilding when things go wrong.
Employees are encouraged to think creatively, challenge the status quo, and look for solutions.
Hiscox is a solid business that likes to do things differently and constantly seeks to evolve.
The company has roots going back to 1901 but maintains an ambitious and forward-looking approach.
Life at Hiscox is described as anything but dull.
Hiscox is a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange.
With 3,000 employees and 32 offices in 12 countries, Hiscox offers opportunities for talented, ambitious individuals.
The company prioritizes strong values such as integrity and courage, with a focus on doing the right thing for each other and customers.

Equal Opportunity

Hiscox is committed to diversity and creating a truly inclusive culture, which they believe drives success.
They hire the best people for the job.