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About the Role
Oversee the daily operations of the firm's conference floor, catering, hospitality services, and reception. Lead a team to deliver an exceptional experience for clients and professionals in a fast-paced environment.
Responsibilities
- Lead the day-to-day operation of the conference floor, ensuring meeting rooms and client-facing spaces are maintained to the highest standards.
- Oversee the planning and execution of internal and external meetings, including room setup, catering, audio-visual requirements, hospitality services, and room turnover.
- Act as the primary point of coordination for conference floor operations, proactively managing scheduling conflicts, service issues, and last-minute requests.
- Partner with stakeholders to ensure a seamless meeting and client experience.
- Establish and maintain operating procedures and service standards.
- Lead, coach, schedule, and develop the catering and conference services team.
- Ensure catering, food and beverage service, meeting support, inventory management, and hospitality services are delivered consistently and to a high standard.
- Manage vendor relationships, monitor service quality, and oversee hospitality-related invoices and expenses.
- Establish, implement, and monitor service standards for cleanliness, health and safety, organization, and presentation.
- Support the planning and delivery of client events, receptions, and firm functions.
- Oversee reception and front-of-house operations, ensuring a welcoming and professional experience.
- Ensure appropriate reception coverage and provide leadership support during peak periods, absences, and high-profile meetings.
- Establish and reinforce front-of-house service standards, visitor management protocols, and escalation procedures.
- Serve as the escalation point for client-facing service issues and identify opportunities to enhance the visitor experience.
- Ensure reception and conference services operate as an integrated team.
Requirements
- 5+ years of experience in conference services, hospitality, catering, reception, or client-facing operations within a professional services, hospitality, or corporate environment.
- Previous leadership experience with responsibility for coaching, scheduling, training, and performance management.
- Experience working in a law firm, professional services firm, private club, luxury hotel, or similar high-service environment is strongly preferred.
- Strong organizational, communication, and stakeholder management skills.
- Demonstrated ability to manage multiple priorities while maintaining exceptional attention to detail and service standards.
- Experience overseeing vendors, budgets, inventory, and service delivery.
- Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook).
- Experience using room booking and event management systems.
- Fluency in English.
- Willingness to work flexible hours, including after-hours and weekends as needed.
Skills
- Leadership
- Coaching
- Scheduling
- Training
- Performance Management
- Organizational Skills
- Communication Skills
- Stakeholder Management
- Attention to Detail
- Service Standards
- Vendor Management
- Budget Management
- Inventory Management
- Service Delivery
- Microsoft Office Suite
- Room Booking Systems
- Event Management Systems
Location
- Toronto
Work Type
- Hybrid
- On-site
Experience Level
- 5+ years experience
- Leadership experience
Salary/Compensations
- $81,500 - $100,700
Benefits
- Hybrid work environment
- Retirement savings plan with employer contribution
- Benefit premiums paid by the firm
- Telemedicine services
- Flexible health and wellness allowance
- Training and development programs
About the Company
- Norton Rose Fulbright Canada LLP is a global legal practice with a culture of excellence and client service, focusing on flexibility, respect, diversity, and openness.
- They strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.
- Norton Rose Fulbright provides a full scope of legal services to preeminent corporations and financial institutions worldwide.
- The firm has over 3,000 lawyers across numerous global locations.
- Norton Rose Fulbright is recognized for its client service in key industries including financial institutions; energy, infrastructure and resources; technology; transport; life sciences and healthcare; and consumer markets.
Equal Opportunity
- We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.
- If you require any reasonable adjustments during the recruiting process, please inform us in the recruitment application.
- Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds.