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About the Role

InvestorCOM is seeking an IT Operations Principal Engineer to provide technical leadership for the infrastructure, operational platform, and cloud services that power InvestorCOM's products and business operations. This senior, hands-on engineering role is responsible for designing, improving, and evolving the operational systems that support InvestorCOM's products, people, and customers. The role leads through technical expertise, mentorship, and influence, aiming to improve the reliability, scalability, and operational maturity of our cloud infrastructure while enabling engineering teams to move faster.

Responsibilities

Design, standardize, and continuously improve operational processes that support reliable and secure platform operations
Lead technical resolution of complex infrastructure and operational issues
Monitor platform health, availability, and performance, identifying opportunities to improve reliability
Develop standards, documentation, and operational runbooks that improve consistency and resiliency
Design and evolve Azure-based infrastructure to improve scalability, resiliency, and operational efficiency
Champion infrastructure automation through Infrastructure-as-Code and modern operational practices
Define and continually improve observability across infrastructure through monitoring, logging, alerting, and telemetry
Identify opportunities to simplify operations through automation and AI-assisted tooling
Partner with Engineering leadership to maintain InvestorCOM's SOC 2 Type 2 operational controls
Improve operational security practices including identity management, vulnerability management, logging, monitoring, and secure operational standards
Support business continuity and disaster recovery planning and testing
Contribute technical expertise during audits, client security reviews, and compliance initiatives
Establish operational engineering standards and best practices
Mentor engineers by sharing operational expertise, establishing standards, and raising the bar for operational excellence
Act as the technical escalation point for complex operational issues
Drive continuous improvement across infrastructure, tooling, automation, and operational practices
Foster a culture of operational excellence by sharing knowledge, establishing best practices, and helping engineers solve complex operational challenges
Evaluate and introduce technologies, tooling, and automation that improve scalability, operational maturity, and long-term efficiency while reducing technical risk
Champion automation-first approaches to repetitive operational work
Continuously improve documentation, processes, and operational maturity across the organization
Evaluate technology solutions and make recommendations that balance scalability, operational simplicity, cost, and long-term maintainability

Requirements

8+ years of experience in Infrastructure Engineering, Cloud Operations, Site Reliability Engineering, or IT Operations, with demonstrated experience leading complex technical initiatives
Strong experience designing and administering Azure cloud environments, including networking, identity, monitoring, and security services
Experience with monitoring, logging, observability, and operational tooling
Strong understanding of Windows environments, networking fundamentals, identity management, and security best practices
Experience supporting compliance-focused environments such as SOC 2
Strong troubleshooting and problem-solving skills
Excellent documentation and communication skills
Experience with Infrastructure-as-Code (Terraform, Bicep, ARM, or similar)
Experience with scripting or automation (PowerShell, Bash, Python, etc.)
Experience with CI/CD pipelines and DevOps practices
Experience supporting SaaS platforms
Familiarity with Agile or EOS operating environments
Experience leveraging AI tools to improve operational efficiency

Skills

Azure cloud environments
Networking
Identity management
Monitoring
Security services
Observability
Operational tooling
Windows environments
Networking fundamentals
Security best practices
SOC 2 compliance
Troubleshooting
Problem-solving
Documentation
Communication
Infrastructure-as-Code
Terraform
Bicep
ARM
Scripting
Automation
PowerShell
Bash
Python
CI/CD pipelines
DevOps practices
SaaS platforms
Agile
EOS operating environments
AI tools

Location

Remote (Ontario)

Work Type

Remote-first
Remote

Experience Level

Principal
Senior

Salary/Compensations

$125k-$150k

Benefits

Comprehensive benefits package

About the Company

InvestorCOM is a leading provider of compliance technology for the wealth management industry, helping firms drive compliant growth through retirement and rollover solutions.
Our platform enables financial institutions to navigate complex regulatory requirements while improving client outcomes, operational efficiency, and advisor productivity.
As a remote-first organization, we are building a modern, high-performing team focused on delivering secure, scalable solutions that support the evolving needs of wealth and retirement markets.

Equal Opportunity

At InvestorCOM, the differences that make each of us who we are, the perspectives that help define how we think and work, and our individually unique experiences help us drive innovation, both in and outside of the company.
We build teams where everyone feels empowered to bring their whole and authentic selves to work.
We strongly encourage all qualified candidates to apply, regardless of race, religion, gender, sexual orientation, age, origin, or disability.