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About the Role

The Quality Assurance Coordinator supports dnata Catering USA’s Food Safety and Quality Assurance programs, ensuring compliance with industry standards and customer requirements. This role involves conducting inspections, audits, and quality verification, while collaborating with various teams to uphold food safety and product quality.

Responsibilities

• Conduct daily operational inspections throughout production, assembly, receiving, warehousing, and transportation areas.
• Ensure compliance with FDA, USDA, FSMA, state, local, airline customer, and company food safety requirements.
• Verify adherence to HACCP plans, Critical Control Points (CCPs), prerequisite programs, and food safety procedures.
• Review and verify HACCP documentation completed by Production, Culinary, Receiving, and Assembly teams.
• Monitor compliance with GMPs, sanitation programs, allergen controls, traceability requirements, and food handling procedures.
• Support food defense, food fraud, and recall readiness programs.
• Conduct routine process audits and quality inspections to verify compliance with operational specifications and customer requirements.
• Review recipes, production specifications, SOPs, SSOPs, and operational procedures for compliance.
• Perform product evaluations on raw materials, work-in-process items, and finished products.
• Conduct label reviews to ensure ingredient declarations, allergen statements, and product specifications are accurate.
• Assist in maintaining current product specifications, ingredient records, and labeling documentation.
• Support the implementation, maintenance, and continuous improvement of HACCP and Food Safety Management Programs.
• Participate as a member of the HACCP Team and support food safety initiatives throughout the facility.
• Verify calibration of thermometers, scales, and monitoring equipment in accordance with established procedures.
• Assist with food safety program verification, validation, and monitoring activities.
• Maintain food safety documentation and records to support audit readiness.
• Conduct food safety, hygiene, sanitation, GMP, allergen awareness, and HACCP training sessions.
• Provide floor-level coaching and reinforcement of food safety standards.
• Conduct daily food safety briefings and support ongoing employee education efforts.
• Promote awareness and ownership of food safety and quality standards throughout the operation.
• Assist with internal audits, airline customer audits, regulatory inspections, and third-party assessments.
• Investigate food safety and quality concerns and assist with root cause analysis.
• Support development and implementation of Corrective Action and Preventive Action (CAPA) programs.
• Monitor completion and effectiveness of corrective actions.
• Participate in mock recalls, traceability exercises, and audit preparation activities.
• Perform microbiological, environmental, and product testing as required by company programs and customer specifications.
• Monitor quality trends and report findings to Quality Assurance leadership.
• Maintain testing documentation and quality records.
• Support environmental monitoring and sanitation verification programs.
• Identify opportunities to improve food safety, product quality, compliance, and operational effectiveness.
• Analyze audit results, inspection findings, customer feedback, and quality trends.
• Recommend process improvements that strengthen food safety and quality performance.
• Perform other duties as assigned by management.

Requirements

• Bachelor’s Degree in Food Science, Biology, Microbiology, Food Technology, Quality Assurance, or related field preferred but not required.
• Associate Degree with equivalent food safety or quality assurance experience may be considered.
• Minimum of 1–3 years of experience in Food Safety, Quality Assurance, Food Manufacturing, Airline Catering, Food Processing, Commissary Operations, or related food production environment.
• Experience working in a HACCP-regulated environment preferred.
• Working knowledge of HACCP principles and food safety systems.
• Understanding of FDA, USDA, FSMA, GMP, sanitation, and allergen management requirements.
• Experience conducting inspections, audits, and quality checks preferred.
• Knowledge of GFSI-recognized food safety standards (SQF, BRCGS, FSSC 22000) is a plus.
• Strong attention to detail and documentation skills.
• Strong analytical, organizational, and problem-solving abilities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications including Excel, Word, Outlook, and PowerPoint.
• Ability to work independently and collaboratively in a fast-paced operational environment.
• Ability to work flexible schedules including weekends, holidays, and varying shifts as operational needs require.
• Observes safety and security procedures.
• Reports potentially unsafe conditions immediately.
• Uses equipment and materials properly and safely.

Skills

• HACCP
• Food Safety
• Quality Assurance
• FDA
• USDA
• FSMA
• GMP
• Sanitation
• Allergen Management
• Auditing
• Inspections
• Quality Checks
• GFSI
• SQF
• BRCGS
• FSSC 22000
• Attention to Detail
• Documentation
• Analytical Thinking
• Organization
• Problem-Solving
• Communication (Written and Verbal)
• Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Location

• USA

Work Type

• Full-time

Experience Level

• 1-3 years

Education Level

• Bachelor's Degree or Associate Degree

Benefits

• 401(k)
• Healthcare (Medical, Dental & Vision)
• Complimentary Daily Meals (Breakfast, Lunch, and Dinner)

About the Company

• dnata is one of the world’s largest air services providers, established in 1959.
• The company ensures the aviation industry operates smoothly and efficiently in 127 airports.
• dnata offers ground handling, cargo, travel, and flight catering services in 35 countries across six continents.
• The company serves over 300 airline customers worldwide.
• dnata handles over 1,900 flights daily, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals daily.
• Our Mission: To be the world's most admired air and travel provider.
• Our Core Values: We Are Safe, We Are Future Thinkers, We Play To Win, We Respect Everyone and Work As A Team.

Equal Opportunity

• We believe that diversity and inclusion are fundamental to creating a strong workplace and community.
• At dnata, we’re proud that our workforce is as diverse as the customers we serve.
• We’re committed to nurturing your talent with mentoring, volunteer and professional development opportunities.
• We welcome everyone.
• Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.
• dnata Catering may obtain consumer reports and/or investigative consumer reports about applicants or employees for employment purposes, in accordance with the Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.) and applicable state laws.
• California: Pursuant to the California Investigative Consumer Reporting Agencies Act (Cal. Civ. Code § 1786 et seq.), dnata Catering may obtain an investigative consumer report that may include information regarding your character, general reputation, personal characteristics, or mode of living. You have the right to request a copy of any report obtained.
• New York: In accordance with Article 23-A of the New York Correction Law and the New York Human Rights Law, background checks will be conducted only as permitted by law, and any employment decision based on criminal history will follow required legal standards and notice requirements.
• Massachusetts: Pursuant to the Massachusetts Consumer Reporting Act (M.G.L. c. 93, § 52 et seq.) and the Massachusetts CORI statute (M.G.L. c. 6, § 172), dnata Catering may obtain a consumer report or criminal offender record information for employment purposes, consistent with state law. Applicants may request a copy of any report obtained.
• New Jersey: In accordance with the New Jersey Opportunity to Compete Act (N.J.S.A. 34:6B-11 et seq.) and applicable consumer reporting laws, background checks will be conducted only as permitted by law, and applicants will receive required notices and rights regarding any consumer report obtained.
• Texas: Background checks may be conducted in accordance with applicable Texas law and the Fair Credit Reporting Act. Applicants will receive required disclosures and authorizations prior to any consumer report being obtained.
• Tennessee: Background checks may be conducted in accordance with applicable Tennessee law and the Fair Credit Reporting Act. Applicants will receive required disclosures and authorizations prior to any consumer report being obtained.