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About the Role

The Shift/Safety Supervisor is responsible for managing and supervising Safety Monitors on duty at the Hope House location in Bronx, NY. This role ensures safety within the physical plant and maintains civility among clients, visitors, and staff.

Responsibilities

• Supervises Safety Monitors and ensures all safety and security duties are performed per agency protocol.
• Conducts fire drills and documents results.
• Responds to incidents and follows DHS and agency protocols for response and documentation.
• Reports incidents of Child Abuse to the state Central Registry.
• Interacts with HERO, provides updates on unit vacancies and occupancies, accepts referrals, and conducts initial intake of new families.
• Answers facility phone and directs calls.
• Ensures Safety Monitors conduct patrols, monitor the CCTV camera system, and report/document observations.
• Assists Safety Monitors in ensuring clients follow shelter rules.
• Trains Safety Monitors in security measures and recommends procedural/equipment changes to the Manager of Building Operations.
• Performs other duties as assigned.
• Conducts daily audits of Safety Monitor's Desk Log and Supervisor's Desk Log for accuracy and content.
• Prepares and conducts Employee Appraisal Evaluations in a timely and thorough manner.
• Prepares and audits Incident/Accident Reports.
• Maintains and schedules daily van usage.
• Completes end-of-shift reports and emails them to the Manager of Operations, Program Director, and DSS/Asst. Director.
• Oversees and supervises department staff in the utilization of the DHS Client Assistance and Re-housing System (CARES) for Intake Check-In, Incident Reports, and Facility Bed Management.

Requirements

• Must possess a Security license.
• Must possess an F80.
• Must possess current CPR certification.
• NYS Driver's license required.
• Two (2) years of Supervisory experience in commercial/residential security or law enforcement, or Five (5) years' experience as a Private/Personal Security Officer.
• Must have good communication skills.
• Must have experience working with women and children.
• Must exhibit superior professionalism at all times, even when under pressure or experiencing challenges with clients.
• Must successfully complete a background investigation.

Skills

• Supervisory skills
• Safety and security protocols
• Incident response and documentation
• Child Abuse reporting
• Client interaction
• Communication skills
• Professionalism under pressure
• Working with women and children
• DHS CARES System utilization

Location

• Bronx, NY

Work Type

• Full-time

Experience Level

• Supervisory experience

About the Company

• Children's Rescue Fund is an Equal Opportunity Employer.

Equal Opportunity

• We celebrate diversity and are committed to creating an inclusive environment for all employees.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.