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About the Role
Austin Telco Federal Credit Union is seeking a Bilingual Loan Service Representative passionate about helping members, fluent in English and Spanish, and experienced in a fast-paced lending environment. This role offers an opportunity to grow with a mission-driven organization and make a difference in members' financial lives.
Responsibilities
- Process consumer loan requests, including running credit reports and completing loan applications in person or over the phone in both English and Spanish.
- Assign completed loan applications to loan officers for review.
- Answer member inquiries regarding loans, blue book values, payoffs, approvals or denials, and general account services.
- Assist walk-in members with loan information, application needs, and closing of loans.
- Process advances on existing lines of credit (LOC) and VISA cards.
- Obtain payoff amounts for refinances and calculate vehicle values for loan officers.
- Prepare release of title or lien documentation for management approval.
- Perform duties related to loan retention.
- Process payoff checks and balance totals.
- Provide backup support to the reception area as needed.
- Perform general office tasks such as scanning, faxing, emailing, typing, copying, filing, and using calculators and check scanners.
Requirements
- Minimum of six (6) months of related lending experience.
- High school diploma or equivalent.
- Professional fluency in English and Spanish (verbal and written).
- Strong organizational skills, attention to detail, and effective time management.
- Ability to work independently and manage multiple tasks.
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Proficiency with Microsoft Word and Excel.
- General office skills, including emailing, faxing, scanning, typing, copying, filing, and phone communication.
- Good credit standing (verified prior to interview).
- Successful background check and drug screening upon offer.
Skills
- English and Spanish fluency
- Microsoft Word proficiency
- Microsoft Excel proficiency
- Organizational skills
- Attention to detail
- Time management
- Independent work
- Multitasking
- Verbal communication
- Written communication
- Customer service
- Office administration
Location
- 11149 Research Blvd Ste 300, Austin, TX 78759
Work Type
- Full-time
Experience Level
- 6 months of related lending experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $43,000-$47,500
Benefits
- Supportive culture with opportunities for growth and development
About the Company
- At Austin Telco Federal Credit Union, we’re dedicated to making a positive impact on our members, our community, and each other.
- We're more than a credit union — we're a community.
- Mission-driven organization rooted in respect, empathy, service, integrity, and cooperation.
Equal Opportunity
- We celebrate diversity and are committed to creating an inclusive environment for all employees.