Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Austin Retina Associates is seeking a responsible, self-motivated individual to assist in providing unparalleled patient satisfaction while verifying, communicating and tracking insurance.

Responsibilities

• Verify insurance for new patients and all insurance changes, reviewing coverages, co-pays, co-insurance, and deductible information to ensure patient and physician awareness prior to diagnosis and/or treatment.
• Assist with pre-authorization of inpatient treatments with insurance companies, verifying and communicating co-pays, co-insurance, and deductible information.
• Connect patients with subsidized or discounted coverage insurance options when eligible or available.
• Verify required referrals by contacting referring physician offices via phone, email, or fax.
• Communicate openly with co-workers via phone, electronic messages, and by updating patient chart notes in real time.
• Create records of documentation and communication with insurance companies and referring physicians.
• Scan and input data into EMR/EHR systems including AMD, MDI and Practice Plus.
• Perform other administrative duties as needed.

Requirements

• Master multiple computer systems including Google, Microsoft Office, Teams, and data management.
• Master ophthalmology and retina terminology.
• Develop and maintain strong relationships with referring doctors, practices, and patients.
• Possess strong organizational and follow-through skills with competing demands and priorities.
• Previous experience in a medical office, insurance, or administration.
• Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork in alignment with ARA core values.
• Strong interpersonal skills including effective listening, clear communication, and effective customer problem resolution with a warm encouraging demeanor.
• Ability to develop and maintain effective peer relationships at work within a fast-paced, and at times high-stress environment.
• Experienced with health insurance verification and physician referrals tracking.
• Bilingual in Spanish for inbound/outbound calls.
• Prolonged sitting, some standing and walking.
• Talking and hearing both in person and by telephone.
• Use hands to finger, handle and feel objects or controls.
• Reach with hands and arms.
• Occasionally required to stoop, kneel, bend, and crouch.
• Lift up to 10 pounds on occasion.
• Continuous use of a computer terminal.
• Viewing multiple computer screens.
• Close vision, distance vision, depth perception, color vision, and the ability to adjust focus.
• Viewing images and operating computer devices constantly.

Skills

• Computer systems (Google, Microsoft Office, Teams, data management)
• Ophthalmology and retina terminology
• Organizational skills
• Follow-through skills
• Interpersonal skills
• Listening skills
• Clear communication
• Customer problem resolution
• Health insurance verification
• Physician referrals tracking
• Bilingual in Spanish

Location

• Austin, TX

Work Type

• Full-time
• Onsite

Experience Level

• Previous experience in medical office, insurance or administration
• Experienced with health insurance verification and physician referrals tracking

Salary/Compensations

• Hourly pay
• FLSA non-exempt
• Eligible for overtime

About the Company

• Austin Retina Associates