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About the Role

Engage with healthcare professionals to optimize healthcare delivery and improve patient outcomes. Apply mechanical skills in a dynamic and rewarding healthcare environment, impacting patient lives and learning pharmacy and nursing workflows. Opportunities for advancement and learning specialized automated or robotic products are available.

Responsibilities

• Provide moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions.
• Regularly communicate with manager-level nursing and pharmacy staff and work on problems of moderate scope.
• Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions.
• Regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope.
• Provide coaching and mentoring as needed.
• Thoroughly document all service events according to Omnicell's policies and procedures.
• Meet company guidelines for response time and service levels.
• Escalate product bugs, malfunctions, and design issues through support channels.
• Participate in various staff meetings.
• Maintain service quality and customer satisfaction.
• Manage parts inventory and return materials process.

Requirements

• Experience working in a hospital environment.
• Bachelor’s Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices.
• Bachelor’s Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
• Knowledge of FDA regulations for medical devices and Quality Management Systems.
• Must be able to lift 50 lbs. to approximately 5 ft. high.
• Available 24 hours a day, Monday through Friday, and for weekend on-call rotations.
• Frequent local travel in the primary area.
• Backup support in adjacent areas as needed.
• Provide work area at home and space for trunk stock inventory.
• Must have a valid driver's license with an acceptable driving record.
• Must be able to meet Omnicell's insurance coverage requirements.
• Must have their own vehicle in acceptable working condition.

Skills

• Network Engineering
• Robotics
• Electronics
• Troubleshooting
• Preventive maintenance
• Emergency maintenance
• Mechanical skills
• Computer devices repair

Location

• Onsite
• Local travel in the primary area
• Adjacent areas as needed

Work Type

• Full-time
• Onsite
• Travel

Experience Level

• Level I
• Level II
• One year of relevant experience
• Four years of relevant experience
• Seven years equivalent experience

Education Level

• Coursework in Network Engineering, Robotics, or Electronics
• Bachelor’s Degree in Engineering/Technology or related discipline
• Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline

Salary/Compensations

• $38 - 50 USD per hr

About the Company

• Omnicell's electro-mechanical solutions
• Omnicell's policies and procedures