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About the Role
As a Manager, Growth & Strategic Analytics at Omnicell, you will play a critical role in shaping go-to-market strategy and advancing how we leverage data to improve customer outcomes and business performance. You’ll join a high-impact analytics team, partnering across Marketing, Sales, Customer Success, and Service to unlock meaningful insights that drive growth. This is an opportunity to lead a talented team, influence executive decision-making, and build innovative analytics capabilities that power enterprise-wide strategy.
Responsibilities
- Lead and develop the Growth & Strategic Analytics team, setting priorities, managing workloads, and fostering a high-performing, collaborative environment.
- Own commercial analytics across key domains, including sales quota modeling, territory planning, pipeline health, forecasting insights, installed base analytics, service and contract renewal performance, and product adoption/utilization trends.
- Integrate and operationalize data from internal systems and external sources to create a unified view of customers, markets, and opportunities.
- Evaluate and manage third-party data vendors, ensuring data quality and strategic value realization.
- Lead market and segmentation analytics, including market sizing, whitespace identification, hospital and health system targeting, and market penetration/opportunity modeling.
- Partner cross-functionally with Marketing, Sales, Implementation, Service, and Customer Success to translate business needs into scalable analytics solutions.
- Collaborate with the Advanced Analytics CoE to incorporate predictive modeling, propensity scoring, and advanced AI/ML techniques.
- Partner with Insights Delivery & Enablement to translate analytics into stakeholder-facing dashboards, reporting, and self-service tools.
- Own enterprise customer metrics, including Net Promoter Score (NPS), Customer Health Score (CHS), and CSAT, ensuring metric integrity and leading survey program administration.
- Communicate insights to executive stakeholders, translating complex data into clear, compelling business recommendations.
Requirements
- Bachelor’s degree in business, analytics, statistics, information systems, economics, healthcare informatics, or a related field, or equivalent experience.
- 3+ years of experience in analytics, commercial operations, market insights, or business intelligence.
- 1+ year of experience leading analytics teams or mentoring team members.
- Proficiency in SQL and/or a statistical programming language (Python or R).
- Experience with BI/data visualization tools such as Tableau, Power BI, or similar.
- Strong experience working with commercial and CRM data (pipeline, revenue, customer lifecycle metrics).
- Proven ability to manage multiple priorities in an ambiguous environment with a structured, solution-oriented approach.
- Excellent stakeholder management and communication skills, with the ability to translate data into actionable insights.
- Experience in healthcare technology, medical devices, SaaS, biotech/pharma, or enterprise software (preferred).
- Advanced degree (MBA, Master’s in Analytics, Strategy, or related field) or equivalent professional experience (preferred).
- Experience with external healthcare data sources (e.g., Definitive Healthcare, claims data, or similar platforms) (preferred).
- Familiarity with enterprise systems such as Salesforce, Gainsight, SAP, Planview, or related tools (preferred).
- Experience designing and administering customer measurement programs (NPS, CSAT, or similar) (preferred).
- Demonstrated experience leading and developing analytics talent (preferred).
Skills
- SQL
- Python
- R
- Tableau
- Power BI
- Commercial data analysis
- CRM data analysis
- Market intelligence analysis
- Segmentation analysis
- Stakeholder management
- Data visualization
- Predictive modeling
- Propensity scoring
- AI/ML techniques
- Net Promoter Score (NPS)
- Customer Health Score (CHS)
- CSAT
Location
- Remote
Work Type
- Remote
- Full-time
Experience Level
- Manager
- 3+ years of experience in analytics, commercial operations, market insights, or business intelligence
- 1+ year of experience leading analytics teams or mentoring team members
Education Level
- Bachelor’s degree in business, analytics, statistics, information systems, economics, healthcare informatics, or a related field, or equivalent experience
- Advanced degree (MBA, Master’s in Analytics, Strategy, or related field) or equivalent professional experience (preferred)
About the Company
- At Omnicell, we are transforming the future of healthcare through intelligent automation and data-driven insights.