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About the Role

The Patient Care Coordinator ensures patients’ electronic medical records are up-to-date and accurate, provides timely follow-up and completion of referrals, responds to external requests for medical records, and offers general administrative support for clinic operations.

Responsibilities

• Ensures timely completion and follow up of medical specialty referrals to external facilities.
• Assists with patient appointment scheduling for specialty referrals in coordination with the case management team.
• Processes and completes durable medical equipment referrals placed by providers.
• Manages workflows for patient form completion (e.g., IHSS, SDI, para transit).
• Scans and files clinical, financial, and administrative documents into patients’ electronic health records.
• Responds to requests for patient medical records and forwards information in a timely manner, as mandated by California law.
• Reviews and sorts faxed documents and forwards to the appropriate provider and patient chart.
• Complies with HIPAA rules and regulations at all times.
• Answers and responds to requests from both internal and external customers.
• Forwards outside providers' requests for urgent health information to the appropriate provider when a signed release of information is not available, in compliance with HIPAA privacy rules.
• Prepares, scans, files, and abstracts historic patient information into the electronic health record.
• Prepares invoices for medical suppliers and vendors.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent.
• 1 year of experience working with patient medical records and managing medical referrals.
• Ability to use an electronic health record (e.g., OCHIN Epic).
• Excellent attention to detail.
• Strong interpersonal skills.
• Self-motivated, independent learner and problem solver.
• Excellent computer skills.
• Must obtain TB clearance (within past 12 months) and complete background check upon hire.
• Current with vaccinations including latest Covid-19 vaccine with at least one booster, and seasonal flu, and able to provide proof.

Skills

• Medical Records Management
• Referral Management
• Electronic Health Records (EHR)
• HIPAA Compliance
• Customer Service
• Administrative Support
• Data Entry
• Document Scanning and Filing
• Medical Terminology
• ICD-10 Codes
• CPT Codes

Location

• San Francisco, CA

Work Type

• Onsite
• Full Time
• Permanent

Experience Level

• 1 year of experience

Education Level

• High school diploma or equivalent

Benefits

• Competitive compensation
• Comprehensive health, vision, and dental insurance
• Company sponsored life, and long-term disability insurance
• Generous paid time off including paid holidays
• Company-sponsored retirement plan
• Opportunities for professional growth and development

About the Company

• San Francisco Community Health Center is a federally qualified health center that provides culturally competent high quality medical care, mental health services, education, and outreach.
• We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs.
• We are an anchor-organization for San Francisco’s Tenderloin neighborhood, and we also lead regional, statewide, and national programming.
• We believe that everyone deserves access to the highest quality care served with dignity and respect.

Equal Opportunity

• We are an equal opportunity employer and value diversity at our company.
• We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• We are committed to creating an inclusive work environment and consider all qualified applicants for employment without regard to these factors.