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About the Role

Principals will manage a portfolio of accounts, maintaining relationships with customers as they move to Guidewire Cloud. This role oversees internal and external communication for customer cloud implementations, acting as strategic consultants to help customers maximize Guidewire's offerings. Principals will advocate for customer needs and be accountable for portfolio financial performance and revenue growth.

Responsibilities

• Accountable for the success of Guidewire Cloud implementations, coordinating all roles across assigned projects and ensuring execution of critical steps in cloud transformation.
• Owns the overall P&L for the account, managing customer adoption and holding them accountable to key standards, including performance testing and success criteria.
• Leads strategic dialogues to leverage GWCP features and integrates key considerations into future planning and capacity management.
• Supports the sales team on GWCP opportunities, collaborating on proposal responses and accompanying PS opportunities.
• Ensures accuracy of booking opportunities and manages small-value opportunities independently.
• Develops program plans with cost estimates and establishes margin expectations for implementation proposals.
• Accountable for a portfolio of accounts, ensuring consistent practices and success across customers.
• Manages staffing projections and resolves cross-portfolio staffing conflicts by coordinating with relevant teams.
• Advocates for cloud engagements internally, managing relationships with partners and Guidewire resources.
• Collaborates with Product Development on portfolio needs and plans handover to BAU and CS teams upon program completion.
• Provides concise updates to PS regional leadership, VPs, and Portfolio Directors (EMEA).

Requirements

• Takes accountability for customer engagement and internal metrics (P&L, cross-team collaboration, services growth, client sat).
• Has experience managing P&L for customer accounts and effectively manages the P&L for customer accounts.
• Understands the Guidewire sales process and can effectively lead conversations pre- and post-sale about current and potential offerings.
• Builds credibility across departments to support cross-team collaboration required to support the customer and the Engagement Manager leading the execution.
• Strong sales acumen with an entrepreneurial mindset, capable of identifying and creating new sales opportunities through strategic thinking and proactive engagement.
• Proven ability to work collaboratively and adhering processes with other PS stakeholders, including PS Operations, Digital, Data, InsuranceSuite, and GSC practices.
• Understands the customer and guides the customer and SIs towards the best possible outcome.
• Anticipates customer needs, risks, and issues and effectively manages complex issues.
• Understands the Guidewire catalog and capabilities at a high level.
• Understanding of cloud and technical terminology is desirable.
• Able to explain Guidewire Cloud and AWS capabilities.
• Understand Insurance Industry for the country/region in which they reside.

Skills

• Financial Management
• Sales Support
• Team player
• Influential
• Strategic
• Guidewire Knowledge
• High-Level Technical Knowledge
• Cloud Knowledge
• Insurance Industry Knowledge

Work Type

• Full-time

Salary/Compensations

• $176,000 - $276,000

Benefits

• Health, dental, and vision insurance
• Paid time off
• Company sponsored retirement plan
• Annual company bonus plan
• Commissions
• Long term incentive awards

About the Company

• Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.
• We combine digital, core, analytics, and AI to deliver our platform as a cloud service.
• More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
• As a partner to our customers, we continually evolve to enable their success.
• We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry.
• Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
• We are an extraordinary blend of hungry self-starters, intrepid explorers, brainy experts, and loyal allies.
• Guidewire’s an adventure—and it’s yours for the taking.
• At Guidewire, we are utterly committed to customer success.
• We put our values of Integrity, Rationality, and Collegiality first, harboring a culture of honesty and openness that our people never want to lose.
• And we each bring a little quirkiness—and a little genius—to the table.
• As the landscape of our industry continues to shift, we respond with flexibility and skill.
• We’re braving uncharted territory, pushing past the conventional with our products, partners, and people.

Equal Opportunity

• Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer.
• We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success.
• Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
• All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
• Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions.
• Accommodation requests should be directed to Accommodations@guidewire.com.
• If things do not go as hoped, we invite you to use our appeals process.
• Guidewire promises to independently review any denied accommodation and any decision not to offer you the position.
• The appeals process is the same in either case.
• Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal.
• Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.