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About the Role

SRM Concrete's Central Dispatch team is seeking a service-driven, multitasking leader who thrives on solving problems, supporting others, and making a difference. This role is crucial for connecting customers, drivers, and plants to deliver exceptional service and build America’s future. If you are ready to grow your career in a role where attention to detail, communication skills, and commitment to customer service matter, SRM Concrete wants you.

Responsibilities

Answer incoming calls and communications, ensuring customer needs are met with urgency and care.
Manage multiple orders, schedules, and priorities, coordinating with plant managers, drivers, and sales teams for timely deliveries.
Set the standard for professionalism, teamwork, and service excellence within the Central Dispatch team.
Monitor performance metrics, identify improvement opportunities, and help implement solutions for operational efficiency.
Manage customer inquiries and address delivery or quality issues, turning problems into opportunities.
Build strong relationships with customers, suppliers, and team members for seamless communication.
Uphold all safety regulations and company policies.
Participate in team meetings, share insights, and contribute to strategic planning and process enhancements.

Requirements

Proven ability to multitask and thrive in a fast-paced, customer-focused environment.
Strong communication and interpersonal skills.
Leadership experience and a collaborative, team-first mindset.
Ability to learn new systems and technology quickly.
Analytical thinker who embraces challenges and seeks continuous improvement.
Commitment to safety, quality, and operational excellence.
Willingness to undergo SRM’s pre-employment screenings.
Ability to work in a high-volume office setting with frequent communication across multiple locations.

Skills

Customer service
Multitasking
Communication
Interpersonal skills
Leadership
Teamwork
Problem-solving
Microsoft Office proficiency
Dispatch software proficiency (plus)
Logistics software proficiency (plus)

Location

Multiple locations

Work Type

Full-time
Onsite

Experience Level

Experience in dispatch, logistics, or customer service is helpful
Leadership experience

Salary/Compensations

Competitive salary

Benefits

Low-cost medical insurance
Low-cost dental insurance
Low-cost vision insurance
Short-term disability insurance
Long-term disability insurance
Life insurance
Paid holidays
Paid time off/vacation
401k with $100 weekly match
Family days

About the Company

SRM Concrete (Smyrna Ready Mix) is a family-owned, values-driven leader in the ready mix concrete industry.
Founded in 1999 with a single plant in Smyrna, Tennessee, we’ve grown to over 600 locations nationwide.
Our mission is to serve our customers, our communities, and our team members with excellence—every load, every day.
We value hard work, respect, and teamwork.
We support each other, recognize a job well done, and believe in doing what’s right—on the job and in the community.
You’ll find a straightforward, dependable environment where every team member matters.