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About the Role

In this role, you will partner with small businesses in Australia, helping them thrive with Square. You will build meaningful client partnerships, understand their needs, craft tailored solutions, and advocate for them within Square. You will act as a creative problem-solver and trusted advisor, supporting clients day-to-day while uncovering new growth opportunities.

Responsibilities

• Own, retain, and grow a portfolio of SMB merchants, helping them thrive through tailored adoption of Square tools.
• Act as the voice of your merchants within Square, advocating for their needs with empathy and surfacing insights that shape our products.
• Build trusted relationships with your top merchants, while maintaining consultative connections across your wider portfolio.
• Drive expansion through product adoption, upselling, and value-based recommendations.
• Balance proactive outreach, retention activities, and growth opportunities through strong organisation and time management.
• Collaborate with cross-functional teams (Sales, Product, Support) to deliver solutions tailored to each merchant.
• Own clear outcome-based growth and retention goals for your portfolio, ensuring merchants see real results from your partnership.

Requirements

• 3+ years of experience in account management, sales, or consultative roles.
• A consultative, customer-first mindset with proven ability to advocate for client needs, backed by a genuine passion for helping SMBs succeed.
• Strong organisational and time management skills — ability to juggle high-volume outreach with meaningful follow-up.
• Excellent communication skills — engaging in conversation and able to simplify complex ideas.
• Commercial acumen and curiosity — you understand small business drivers and how Square can accelerate their success.
• A growth mindset and builder’s mentality — eager to experiment, learn, and create better ways of working.
• A track record of delivering measurable outcomes, driving adoption, and being perceived as a trusted advisor by clients.

Skills

• Account management
• Sales
• Consultative roles
• Customer-first mindset
• Client advocacy
• SMB support
• Organisational skills
• Time management
• Communication skills
• Commercial acumen
• Growth mindset
• Builder's mentality
• Problem-solving

Location

• Australia

Work Type

• Remote work
• Global distributed company
• Working with other employees in multiple time zones
• May be required to perform work outside of normal business hours

Experience Level

• 3+ years of experience

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning

About the Company

• Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy.
• Square makes commerce and financial services accessible to sellers.
• Cash App is the easy way to spend, send, and store money.
• Afterpay is transforming the way customers manage their spending over time.
• TIDAL is a music platform that empowers artists to thrive as entrepreneurs.
• Bitkey is a simple self-custody wallet built for bitcoin.
• Proto is a suite of bitcoin mining products and services.
• Together, we’re helping build a financial system that is open to everyone.

Equal Opportunity

• We’re working to build an inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace.
• Block is a proud equal opportunity employer.
• We work hard to evaluate all employees and job applicants consistently, without regard to identity or other legally protected class.
• We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process.
• We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.