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About the Role

This role exists to establish Scrum by helping the Scrum Team and the broader organization understand and apply Scrum effectively, while removing impediments that hinder team performance. The Scrum Master’s objective is to improve team effectiveness by enabling self-managing teams and fostering continuous improvement in how work is delivered.

Responsibilities

• Establish Scrum and improve team effectiveness
• Coach the Scrum Team, Product Owner, and stakeholders to understand and apply Scrum effectively
• Enable self-managing, cross-functional teams focused on delivering value
• Help ensure Scrum is applied properly and continuously improving
• Enable continuous improvement and team performance
• Foster a culture of inspection and adaptation to improve ways of working
• Coach teams to improve collaboration, quality, and delivery outcomes
• Support teams in identifying and addressing systemic issues impacting effectiveness
• Support Impediments removal to team progress
• Identify and help remove obstacles that limit team progress
• Escalate impediments beyond the team’s control to enable flow
• Coach teams to resolve impediments within their own capability
• Enable transparency and alignment on delivery
• Use tools (e.g., Jira) to make work visible and improve transparency of progress and outcomes
• Create and maintain dashboards and reports to support data-driven insights and decision-making
• Promote shared understanding of goals, priorities, and delivery status across stakeholders

Requirements

• Undergraduate degree in Information technology filed and Certified ScrumMaster (CSM) or Professional Scrum Master (PSM I/II) preferred
• 3–5 years of experience working in Agile/Scrum environments, with hands-on experience supporting or leading Scrum Teams
• Proven experience in coaching teams on Scrum practices and improving team effectiveness and ways of working
• Experience facilitating Scrum events and enabling continuous improvement through inspection and adaptation
• Demonstrated ability to identify, manage, and remove impediments, including working across teams and stakeholders to resolve issues
• Experience working with Product Owners and stakeholders to improve backlog clarity, prioritization, and alignment on outcomes
• Experience collaborating in cross-functional teams (e.g., technology, data, and business stakeholders)
• Practical experience using Agile tools (e.g., Jira, Confluence) to manage work, track progress, and create reports/dashboards for transparency
• Exposure to organizational Agile adoption or transformation initiatives is an asset
• Deep understanding of Scrum principles, accountabilities, and empirical practices (transparency, inspection, adaptation)
• Understanding of software delivery processes and practices to effectively collaborate with technical teams
• Working knowledge of software development and technology delivery environments
• Ability to coach teams, Product Owners, and stakeholders, and facilitate effective discussions and decision-making
• Enabling self-managing teams, fostering accountability, and building high-performing team dynamics
• Driving inspection and adaptation to improve team performance, quality, and delivery outcomes
• Strong communication and relationship-building skills to align cross-functional teams and stakeholders
• Ability to identify, analyze, and remove/support removal of blockers at the team and organizational levels
• Ability to interpret delivery metrics (e.g., velocity, cycle time, throughput) and use data to identify opportunities for improvement and support decision-making
• Experience using tools to manage work, create dashboards and reports, and improve transparency
• Understanding of CI/CD, DevOps, and related practices to support team discussions and continuous improvement

Skills

• Scrum
• Agile
• Coaching
• Facilitation
• Servant Leadership
• Continuous Improvement
• Stakeholder Collaboration
• Communication
• Impediment Identification
• Impediment Resolution
• Metrics-Driven Improvement
• Jira
• Confluence
• CI/CD
• DevOps

Location

• Ontario
• Western Canada

Work Type

• Hybrid

Experience Level

• 3-5 years

Education Level

• Undergraduate degree in Information technology
• Certified ScrumMaster (CSM)
• Professional Scrum Master (PSM I/II)

Salary/Compensations

• $79,500 - $129,500

Benefits

• Extended health and dental benefits
• Disability insurance
• Retirement plan matching
• Paid time off
• Recognition and perk programs

About the Company

• Gore Mutual is a modern mutual that is transforming the company and industry.
• Effective January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company—as part of its Property & Casualty operations in Ontario and Western Canada.
• During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability.
• Every decision and investment remains anchored in long-term benefits to customers, members, and communities.

Equal Opportunity

• Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.
• If you require accommodation because of a disability, we will work with you to meet your needs.
• Contact us and a human resources representative will consult with you to determine an appropriate accommodation.
• Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.