Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

We are seeking an Assistant Service Manager to join our team! This position follows the leadership of the Service Manager to help run efficient and profitable daily service department operations, ensuring efficient workflow, exceptional customer service, and adherence to company standards. This position does so through supporting productive staffing, customer retention, cost controls, appropriate margins, achievement of objectives, and maintenance of all records. This role partners closely with variable operations department management, service technicians and service advisors to coordinate repairs, manage scheduling, and resolve customer concerns in a timely, professional manner, with a special focus on managing all internal repair orders from acquisition through frontline-ready status. The position also assists in driving departmental performance by monitoring key metrics, maintaining quality controls, and supporting continuous process improvement initiatives.

Responsibilities

Manage Internals Process from start to finish, serving as the primary liaison between Sales and Service for all Company-owned inventory-related repairs.
Prioritize vehicles based on inventory age, sales demand, and dealership objectives.
Monitor and reduce vehicle reconditioning cycle times without compromising quality.
Ensure all required maintenance, safety inspections, and recall repairs are completed.
Maintain quality standards on all internal repairs and reconditioning work.
Track and communicate vehicle status to appropriate departments throughout the reconditioning process.
Direct and schedule the activities of internal technicians and detail personnel.
Work closely with the Parts Department to ensure timely parts availability and monitor backorders.
Coordinate outside vendor repairs when required.
Review and approve internal repair estimates.
Monitor reconditioning expenses and identify cost-saving opportunities.
Ensure repairs are completed efficiently while maintaining quality standards.
Track average reconditioning cost per vehicle.
Perform final inspections prior to vehicle release.
Ensure all repair order documentation is complete and accurate.
Assist in the daily management of the service department, ensuring efficient workflow, technician productivity, and timely completion of repair orders.
Provide exceptional customer service by greeting customers, assessing service needs, communicating repair recommendations, and resolving concerns.
Support service advisors and technicians by coordinating repair schedules, monitoring work in progress, and prioritizing workload.
Review and monitor repair orders for accuracy, completeness, warranty compliance, and proper documentation.
Maintain consistent communication with customers regarding vehicle status, repair timelines, costs, and additional service recommendations.
Assist with department performance goals by driving customer satisfaction, labor sales, maintenance package sales, and overall service department profitability.
Ensure compliance with dealership policies, manufacturer requirements, and safety regulations.
Help train, coach, and develop service department staff.
Address and resolve customer concerns or service-related issues promptly.
Collaborate with parts, sales, and accounting departments to ensure seamless operations.

Requirements

High School Diploma or GED required.
Prior experience in automotive service operations, service advising, service management, or dealership environments required.
Strong understanding of vehicle maintenance, repair processes, warranties, and manufacturer service requirements.
Exceptional interpersonal, conflict-resolution, and customer relationship management skills.
Ability to explain technical information and repair recommendations clearly to customers.
Demonstrated ability to lead, motivate, and support service advisors, technicians, and departmental staff.
Strong coaching and problem-solving abilities in a fast-paced environment.
Ability to manage multiple priorities, monitor workflow, and maintain attention to detail while meeting deadlines.
Strong administrative and time-management skills.
Proficiency with dealership management systems (DMS), service scheduling platforms, repair order processing, and Microsoft Office applications.
Ability to analyze reports and data to improve departmental performance.
Valid driver's license with an acceptable driving record required.

Skills

Interpersonal skills
Conflict-resolution skills
Customer relationship management
Technical explanation
Leadership
Motivation
Coaching
Problem-solving
Multi-tasking
Attention to detail
Time management
Administrative skills
Dealership management systems (DMS)
Service scheduling platforms
Repair order processing
Microsoft Office applications
Data analysis

Location

Utica, NY

Work Type

Full-time

Experience Level

Prior experience in automotive service operations, service advising, service management, or dealership environments required.

Education Level

High School Diploma or GED

Salary/Compensations

$22.00 to $25.00 per hour

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Supplemental Benefit Insurance, including Life Insurance, Short- and Long-Term Disability Insurance, Accident Insurance and more!
401(K) Retirement Plan
Paid Time Off
Paid Holidays
Employee Discounts
Continued training through the Company

About the Company

With an exceptional legacy passed on from its predecessors spanning all the way back to 1933, the LeadCar Honda Yorkville team brings a proven track record combined with an unmatched reputation for quality in the Utica, NY market area.

Equal Opportunity

We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.
We will endeavor to make reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling 608-824-1300 or by emailing hr@leadcar.com.