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About the Role
The AI Interaction Designer will create an empathetic, clinically valid, and effortless AI experience for end-users by designing the parameters, tone, and interaction flows for user-facing AI agents to drive meaningful behavior change and internal motivation. This role is part of the Design Systems team and will partner closely with clinical and engineering teams.
Responsibilities
- Design the human-AI interaction experience for Spring Health's user-facing AI agents across web and mobile platforms.
- Own the intent architecture end-to-end, including taxonomy, routing, and gap analysis.
- Drive release rigor for AI experiences, including versioning, staged rollouts, and regression testing.
- Write, test, and optimize system prompts and exceptional UX copy, crafting language that makes users feel seen, heard, and important.
- Partner deeply with Clinical and Product teams to ensure AI interactions drive clinically valid behavior change, focusing on internal motivation.
- Define conversational parameters and graceful error handling for edge cases, hallucinations, or ambiguous user intent.
- Collaborate with engineers to implement prompt versioning and evaluate conversational quality using testing frameworks.
- Design and prototype chat interfaces, considering latency, tool-calling UI, and user onboarding within the core design system.
- Act as a strategic design leader, regularly presenting conversational architecture, AI performance insights, and product vision to executives and leadership teams.
Requirements
- 5+ years of experience in UX/Product Design, with at least 1-2 years focused on AI-driven products, LLMs, or conversational agents.
- Deep intellectual curiosity and a drive to tinker with AI as a collaborator.
- Strong portfolio demonstrating complex human-AI interaction design, underlying logic, and user flows.
- Deep understanding of LLM capabilities and constraints (e.g., context windows, streaming).
- Familiarity with prompt engineering and testing methodologies.
- Passion for incorporating user insights into evals and other metrics to improve conversational quality.
- Strong cross-functional collaboration skills, particularly with engineering and clinical experts.
- Top-notch communication and executive presence, with the ability to articulate complex AI and design concepts clearly to organizational leadership.
- Experience integrating AI patterns into existing design systems (e.g., Figma) is a plus.
- Experience integrating AI UX eval methods into spec-driven agentic workflows is a plus.
- Experience in the benefits or mental health space is a plus.
Skills
- AI Interaction Design
- Conversation Design
- UX/Product Design
- LLMs
- Conversational Agents
- Prompt Engineering
- UX Copywriting
- Design Systems
- Figma
Location
- New York City, NY
- Remote (Hybrid)
Work Type
- Hybrid
- Full-time
Experience Level
- 5+ years of experience in UX/Product Design
- 1-2 years focused on AI-driven products, LLMs, or conversational agents
Salary/Compensations
- $182,000 - $242,000
Benefits
- Health, Dental, Vision benefits start on your first day
- Access to One Medical accounts
- HSA and FSA plans available, with Spring contributing up to $1K for HSAs
- Employer sponsored 401(k) match of up to 2%
- Yearly allotment of no cost visits to Spring Health network providers for you and your dependents
- Competitive paid time off policies (vacation, sick leave, company holidays)
- Parental leave (18 weeks for birthing parents, 16 weeks for non-birthing parents) at 6 months tenure
- Access to Noom (weight management program)
- Access to fertility care support through Carrot, plus $4,000 reimbursement for related fertility expenses
- Access to Wellhub (fitness, mindfulness, nutrition, sleep subscription)
- Access to BrightHorizons (child care, back-up care, elder care)
- Up to $1,000 Professional Development Reimbursement annually
- Up to $200 per year donation matching
About the Company
- Spring Health is a global mental health company on a mission to eliminate every barrier to mental health.
- We're building a world where getting support is simple, personal, and built around the person.
- Our AI-native platform helps deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care.
- Outcomes independently validated by JAMA Network Open and the Validation Institute.
- Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
- As an AI-native company, we believe technology should expand the reach, quality, and humanity of care.
- Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency.
Equal Opportunity
- Spring Health is proud to be an equal opportunity employer.
- We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic.
- We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements.
- Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans.