Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Store Manager contributes to the company's financial growth by ensuring customer service and visual standards exceed expectations, maintaining operational integrity, and developing talent. This role is responsible for the overall results of a single store location.

Responsibilities

• Deliver continuous performance feedback and training to store management and sales associates.
• Foster a positive team environment by empowering members to participate in store initiatives.
• Drive employee engagement through recognition and performance improvement training.
• Utilize available tools and develop creative approaches to drive sales.
• Provide department insights and communicate information to district and corporate teams.
• Ensure customer service levels are met and exceeded.
• Lead customer experience manager segments, facilitating an energized pace and positive environment.
• Prioritize customer and employee experience over workload.
• Motivate and coach the store team to achieve sales goals.
• Monitor sales floor coverage to drive sales and maintain customer focus.
• Build repeat business by executing client program tools and strategies.
• Ensure store teams receive customer service and product knowledge training.
• Model and ensure dress code compliance.
• Achieve personal SPH goals.
• Recruit high-level management candidates.
• Minimize turnover and maintain a store team capable of meeting service and sales goals.
• Ensure clear understanding and meeting of job expectations for management and service associates.
• Schedule and facilitate training sessions for individual and team development.
• Coach and mentor staff for optimal results, including succession planning.
• Lead new hire onboarding and training.
• Ensure store meets visual merchandising and maintenance standards.
• Ensure brand integrity is reflected through presentation, product, and people.
• Train and support the store team in planning and supervising store flips and merchandising.
• Ensure store operations align with merchandising and flip calendars.
• Provide feedback to corporate and field visual teams to drive business through visual merchandising.
• Foster effective partnerships with visual managers to align on company initiatives.
• Lead the store's business planning process.
• Achieve or exceed financial plans through effective planning and management.
• Manage sales and wage budgets to meet or exceed goals.
• Ensure disciplined control of all store expenses.
• Maximize on-hand inventory by focusing on selling current stock and communicating needs.
• Train managers and sales associates in inventory management.
• Supervise physical inventory counts.
• Audit store team regularly to ensure timelines and expectations are met for markdown execution, promotional setup, merchandising, damage processing, consolidations, and operational standards.
• Ensure operational integrity and asset protection compliance.

Requirements

• Requires 3+ years of store management experience.
• Computer proficiency with MS Office (Outlook, Excel, Word).
• Excellent interpersonal skills supporting a team environment.
• Excellent English communication (verbal and written).
• Excellent time management and project skills.
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail.
• Must be able to work shifts standing and walking.
• Must be able to lift approximately 20 lbs.
• Must be able to pack, unpack, and move stock when supporting receiving/stocking functions.
• Successful candidates will begin training in mid-August at the Sherway Gardens location before transferring to the TEC location for the grand opening.

Skills

• Leadership
• Customer Service
• Visual Merchandising
• Sales Management
• Team Development
• Inventory Management
• Operational Integrity
• Asset Protection
• MS Office Proficiency
• Interpersonal Skills
• Communication Skills
• Time Management
• Project Management
• Planning Skills
• Organizational Skills
• Attention to Detail

Location

• TEC location

Work Type

• Full-time

Experience Level

• 3+ years store management experience

About the Company

• Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view.
• The brand mixes vintage with new, hard with soft, and eclecticism with minimalism.
• Each season, Club Monaco offers customers must-have fashion and key pieces that form the foundation of a modern wardrobe.