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Responsibilities

• Operate switchboard, paging, and beeper systems to receive and relay incoming calls.
• Refer calls regarding residents to the appropriate personnel.
• Maintain confidentiality of resident information.
• Perform reception duties including screening visitors, answering inquiries, and enforcing visitation policies.
• Manage long distance call logs and billing.
• Perform telephone billing functions.
• Maintain and post lists of emergency numbers, personnel extensions, and residents.
• Update the lobby bulletin board for resident admissions and discharges.
• Provide directions to visitors and guests.
• Assist departments with clerical duties such as typing and copying.
• Handle emergencies in accordance with facility policy.
• Report supply, equipment, and maintenance needs to the supervisor.
• Adhere to HIPAA guidelines regarding resident information.
• Ensure work area is kept neat and orderly.
• Fulfill specific duties during fire and disaster situations as outlined in the Fire and Disaster Plan.

Requirements

• High school graduate with a course in typing.
• Ability to operate a switchboard.
• Must possess a positive attitude.
• Must be pleasant and have a pleasant speaking voice.
• Must be well-groomed.
• Must be courteous, patient, and tactful when dealing with the public and residents.
• Must be able to cooperate with other personnel.

Skills

• Switchboard operation
• Paging systems
• Beeper systems
• Typing
• Telephone billing
• Clerical duties

Education Level

• High school graduate