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About the Role

As an Associate Customer Success Manager (ACSM), you will help fast-growing restaurant brands unlock more value from the PAR platform and achieve their business goals. You will act as a trusted advisor, driving adoption, strengthening customer relationships, identifying growth opportunities, and helping customers scale with confidence. This role operates at the intersection of strategy, technology, and customer partnership, creating measurable impact for customers while contributing directly to retention, expansion, and long-term success.

Responsibilities

Be your clients’ go-to champion, driving their success and building strong relationships.
Host engaging check-ins and recommend creative campaigns to boost sales and engagement.
Master the platform to train clients, drive adoption, and track impactful results.
Dive into client goals, offering tailored campaign strategies that deliver.
Lead strategic QBRs to align on performance and future plans.
Guide clients through every stage—onboarding, adoption, and ongoing support—ensuring a seamless experience.
Spot growth opportunities by anticipating client needs and uncovering upsell potential.
Drive retention and renewals with proactive support and value-driven insights.
Collaborate with sales to shine in the pre-sales stage with prospective clients.

Requirements

Strong relationship-building skills and a customer-first mindset.
Ability to understand business goals, identify opportunities, and deliver practical solutions.
Excellent communication skills and the confidence to influence stakeholders.
Strong problem-solving and analytical skills, with the ability to turn data into action.
Exceptional organization and prioritization skills in a fast-paced environment.
Curiosity and an aptitude for learning new technologies and products.
A proactive, ownership-oriented approach to driving outcomes.
Experience collaborating across teams to solve problems and deliver results.

Skills

Customer Success
Account Management
SaaS
Salesforce
Gainsight
Monday.com

Location

Austin, TX

Work Type

Hybrid
2 Days Onsite

Experience Level

1-3 years experience in Customer Success, Account Management, or customer-facing experience within SaaS
High-performing operators
Consultants
Implementation professionals

About the Company

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests.
Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries.
Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.
To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Equal Opportunity

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws.
If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com.
If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.