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About the Role

This customer-facing role serves as the first point of contact at the corporate campus, delivering white-glove hospitality while partnering closely with Security to ensure a safe, welcoming, and professional environment for employees, visitors, and business partners.

Responsibilities

• Welcome employees, visitors, and guests with a professional and hospitality-focused approach.
• Serve as the primary point of contact for front desk and lobby operations.
• Manage visitor registration, badge issuance, host notifications, and access control procedures.
• Partner with Security to ensure compliance with visitor management and campus access policies.
• Coordinate vendor deliveries, catering, packages, and special guest requests.
• Provide phone and call center support by responding to inquiries professionally and efficiently.
• Support workplace programs including parking placards, transportation/Clipper Cards, and lobby amenities.
• Assist with document distribution and internal delivery services.
• Maintain lobby appearance, office supplies, and reception areas.
• Support multiple lobby locations as needed and assist with special projects and process improvements.
• Collaborate with cross-functional teams including Security, Facilities, Events, Legal, Executive Assistants, and Workplace Services.

Requirements

• 3–4+ years of experience in corporate hospitality, concierge services, executive reception, luxury hospitality, or customer-facing corporate environments.
• Exceptional customer service and interpersonal communication skills.
• Experience managing front desk operations and visitor management.
• Ability to handle confidential and sensitive information with discretion.
• Strong organizational, multitasking, and problem-solving skills.
• Proficiency with Microsoft Office Suite and Google Workspace.
• Comfortable learning new workplace technologies and visitor management systems.
• Valid California Driver's License.
• Experience supporting executive offices or large corporate campuses.
• Knowledge of visitor management and badge access systems.
• Experience working in biotechnology, healthcare, technology, or other corporate environments.
• Background in luxury hospitality, hotels, concierge, or workplace experience programs.

Skills

• Customer service
• Interpersonal communication
• Front desk operations
• Visitor management
• Organizational skills
• Multitasking
• Problem-solving
• Microsoft Office Suite
• Google Workspace
• Workplace technology

Location

• SSF, CA

Work Type

• Long Term Contract
• Full-time

Experience Level

• 3–4+ years

Education Level

• Bachelor's degree

Salary/Compensations

• $33/hr

Benefits

• Medical
• Dental
• Vision
• Paid Sick leave
• 401K

About the Company

• World leader in Biotechnology