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About the Role

The Assistant Store Manager supports daily operations of self-storage locations, ensuring high cleanliness standards and operational excellence. This role focuses on building customer relationships, managing accounts, and driving sales through a structured sales process.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Ensure highest standards of cleanliness through continuous maintenance of the site, including office, interior and exterior of storage building and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Protect company culture by establishing and maintaining professional relationships with all Extra Space employees.
• Perform additional duties as assigned.

Requirements

• 1+ year of customer-facing work experience.
• Sales experience preferred.
• Current valid driver’s license and access to a reliable personal vehicle (exceptions apply in New York City and Brooklyn).
• High School diploma or GED required.
• Ability to perform indoor and outdoor job responsibilities with varying physical demands and exposure to seasonal weather conditions.
• Regularly required to stand, walk, climb stairs, bend, sit, and lift.
• Regularly required to lift or move items up to 35 lbs. and occasionally up to 50 lbs.

Skills

• Customer service
• Sales
• Cash handling
• Payment processing
• Communication

Location

• United States

Work Type

• Full-time

Experience Level

• 1+ year of customer-facing work experience

Education Level

• High School diploma or GED
• College education is a plus

Salary/Compensations

• Competitive starting pay

Benefits

• Work/life balance with daytime hours and potential for Sundays off (dependent on location)
• Outstanding company culture with growth opportunities throughout the U.S.
• Paid Time Off accrued throughout the year, increasing with years of service
• Generous 401(k) match with Traditional and/or ROTH choices
• Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution
• EXTRA Healthy Wellness Program with rewards towards medical premium
• BenefitHub discounts (apparel, auto, electronics, entertainment, pets, travel, etc.)

About the Company

• Extra Space Storage is the largest operator of self-storage facilities and the largest third-party self-storage management company.
• Founded in 1977, the company has grown to include more than 4,000 locations across the country.
• Headquartered in Salt Lake City, UT.
• Believes the world is a better place when people love what they do.
• Seeks the best of the best with competitive pay, excellent benefits, a great culture rooted in core values, and opportunities for career development.

Equal Opportunity

• We are an equal opportunity employer and value diversity at our company.
• We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.