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About the Role
The Case Manager supports families and pregnant individuals in crisis by providing access to emergency hotel rooms, connecting them to shelter and long-term housing options, addressing immediate needs, and facilitating access to community resources.
Responsibilities
- Provide crisis intervention, information, referrals, and advocacy to families.
- Ensure families understand and comply with program and hotel rules.
- Mediate conflicts or concerns as they arise.
- Connect families with housing problem-solving support and long-term housing options.
- Maintain accurate, up-to-date client files.
- Enter data into Salesforce and funder databases.
- Distribute daily meals to families at hotels.
- Respond to hotline calls from families in urgent need of housing.
Requirements
- Experience working with people in crisis.
- Understanding of issues facing homeless and low-income families.
- Strong interpersonal and relationship-building skills.
- Commitment to diversity, equity, inclusion, and belonging.
- Proficiency in Microsoft Suite (Outlook, Word, Excel, PowerPoint).
- Ability to be on feet for significant portions of the shift, walk stairs, and distribute meals.
- Fluency in English.
Skills
- Crisis intervention
- Advocacy
- Conflict mediation
- Data entry
- Salesforce
- Spanish fluency (preferred)
Location
- San Francisco, CA
- 1254 Market St
- Tenderloin neighborhood
- Civic Center/Mission neighborhoods
Work Type
- Full-time
- On-site
- Non-exempt
Salary/Compensations
- $29 - $31 per hour
Benefits
- 4 weeks of vacation in the first year, 5 weeks in the second
- Paid holidays
- Paid sick time
- Paid family leave
- Fully covered health, dental, and vision insurance for employees and dependent children
- Long-term disability insurance
- Life insurance
- 5% employer retirement contribution after one year
- Membership in OPEIU/Local 29 union
About the Company
- Compass Family Services is a 100+ year old nonprofit addressing San Francisco’s homeless crisis.
- Provides comprehensive support to families experiencing or at risk of homelessness.
- Operates the Compass Urgent Accommodation Vouchers (CUAV) program.
Equal Opportunity
- We are an equal opportunity employer and actively seek to recruit a diverse workforce.
- Pursuant to the San Francisco Fair Chance Ordinance, we consider qualified applicants with arrest and conviction records.
- We provide reasonable accommodation for qualified applicants with disabilities consistent with the ADA and California civil rights law.