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About the Role

Makes deliveries to customers using a company-provided or rental vehicle. Maintains records of deliveries, inspects and maintains delivery vehicles, and provides customer service on order and delivery issues. This position requires operation of a company or rental vehicle, and this operation may be done during the average work week.

Responsibilities

• Delivers customer orders safely within a service area, including interfacing with customers on order issues.
• Follows the planned route for timely deliveries while adhering to traffic laws and safety regulations.
• Loads inventory into trucks and unloads orders at customer sites using powered and non-powered material handling equipment.
• Provides exceptional customer service by being professional and polite during deliveries.
• Reviews order manifests to ensure customer orders and daily routes are complete and accurate.
• Performs pre- and post-trip inspections in accordance with Department of Transportation regulations and internal policies and procedures.
• Maintains routine contact with the distribution center to receive instructions on delivery interruptions, such as traffic congestion or missing orders.
• Prepares and maintains vehicle and customer order records in accordance with company policies and procedures.
• Contacts customers to provide updates on delivery statuses.
• Provides feedback to management on escalated customer service and sales-related issues.

Requirements

• Requires operation of a company or rental vehicle.
• Company will continuously monitor Motor Vehicle Records (MVRs).
• Acceptable MVR status and a valid driver’s license are required.
• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting, and maneuvering material or equipment that may be heavy (50+ pounds) or awkward.
• Requires overnight travel less than 10% of the time.

Skills

• Customer service
• Material handling equipment operation
• Vehicle inspection
• Record keeping

Location

• Service area

Work Type

• Full-time

Experience Level

• Generally 2-5 years of experience in area of responsibility.

Education Level

• HS Diploma or GED strongly preferred.
• Specialized skills training/certification may be required.

About the Company

• At HD Supply, we believe that our core purpose is to improve our associates’ lives and equip them with the tools needed to provide exceptional customer experiences every day.
• As one of the largest industrial distributors in North America, we enable our customers’ success by consistently delivering what they need, where and when they need it.
• HD SUPPLY has more than 80 years of experience supporting our customers with leadership positions in the maintenance, repair and operations (MRO).
• With 44 distribution centers spread across 25 states and two Canadian provinces, HD Supply provides an expansive offering of approximately 200,000 SKUs featuring high-quality, name-brand and proprietary products – all at competitive prices.
• Combine this with our industry-leading, value-add services – including localized jobsite delivery, will-call and direct-ship options, diversified logistics and innovative solutions – and you can see why our more than 300,000 customers continue to trust HD Supply as their first choice supplier for getting the job done.

Equal Opportunity

• We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate.
• We value the diversity of our people.
• HD Supply is an Equal Opportunity/Affirmative Action Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.