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About the Role

This position is responsible for driving sales in Joybird’s showrooms and delivering the best possible overall customer experience as a member of the Retail Sales team.

Responsibilities

• Opening and closing the store and performing other duties in the absence of management.
• Opening and closing the store with store keys and alarm code.
• Daily sales reporting to retail leadership.
• Overseeing the sales floor during high volume periods, providing support to the sales team, and supervising to ensure financial goals are met and associates provide excellent service.
• Serving as a role model to the sales team in sales generation and customer service by relentlessly delivering an exceptional customer experience.
• Maintaining showroom design and visual standards using merchandising guidelines.
• Maximizing sales by growing and maintaining a strong client base through personal clientele, client follow-up, phone calls, and personalized outreach.
• Assisting the leadership team to create programs and initiatives to enhance customer experiences.
• Sharing customer needs and feedback insights with product, marketing, and technology teams.
• Listening to and acknowledging customer feedback and complaints, empathizing, and presenting the best possible solution.

Requirements

• 2+ years retail sales experience with shift supervision experience preferred.
• Strong interpersonal and customer service skills required.
• No travel required.
• Availability to work a flexible schedule including mornings, evenings, weekends, and holidays.
• Ability to routinely move objects weighing over 50 pounds.
• Understanding of safety requirements.

Skills

• Interpersonal skills
• Customer service skills
• Sales generation
• Clientele management
• Client follow-up
• Phone calls
• Personalized outreach
• Merchandising
• Mac operating systems proficiency
• Microsoft office proficiency
• Leadership skills
• Written communication skills
• Verbal communication skills

Location

• Remote

Work Type

• Full-time

Experience Level

• 2+ years retail sales experience
• Shift supervision experience preferred

Salary/Compensations

• $18 - $22 per hour
• UNCAPPED commission on written sales – 2% on all sales
• Monthly bonus opportunity of $500 based on meeting specific individual sales goals

Benefits

• Medical
• Vision
• Dental
• Basic Life Insurance
• 401k retirement plan with company match of up to 6%
• 9-11 paid holidays each year
• Two weeks’ prorated vacation as a new hire
• Personal time (non-exempt only) or state mandated sick time

About the Company

• La-Z-Boy Incorporated is an industry-leading organization where people are the most important asset and innovation propels the company into the future.
• Joybird is a brand within La-Z-Boy.
• The company fosters an inclusive environment while honoring a legacy built on family.
• La-Z-Boy has been building incredible furniture since 1927.

Equal Opportunity

• All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
• The company is committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table.
• Qualified individuals that may need a change or adjustment to the application/interviewing/hiring process as a result of their disability may request a reasonable accommodation.