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About the Role

The Patient Education Manager (PEM) is a key field-based role responsible for engaging the patient community, conducting patient education programs, partnering with advocacy groups, and supporting infusion sites of care as the subject matter expert for REMS requirements, product, and disease education. The PEM will provide patients and caregivers disease state and product education, and an overview of Alexion’s OneSource Programs throughout the patient journey. This role will support stakeholder needs for ongoing REMS topics, continuing education, audit support, and new certifications. They will work closely with all Alexion field roles and the Commercial REMS Team to develop regional and national engagement strategies and tactics supporting ongoing REMS compliance and customer engagement.

Responsibilities

Create and manage regional patient engagement plans including patient educational events, community engagements, and face-to-face patient interactions.
Deliver in-depth disease state and product education to inform and empower patients/caregivers.
Develop and execute comprehensive patient programming strategies that prioritize patient needs.
Tailor initiatives to provide relevant education, support, and resources, optimizing patient engagement and outcomes across therapeutic areas.
Share materials on the disease, diagnosis, and treatment support with patients as needed.
Educate prescribed patients and their caregivers regarding how to prepare for and what to expect during the infusion process for Alexion products.
Capture and report local business insights to enhance strategic plans and improve patient experience.
Set up and participate in events and educational initiatives for patients and caregivers on behalf of Alexion per approved policy.
Build the rare disease network/relationships through local advocacy groups, rare disease related events, and attending patient events.
Partner with Alexion Patient Advocacy Team to drive engagement and partnership.
Proactively seek opportunities to improve processes and outcomes, embracing change and innovation to enhance patient support and results.
Collaborate effectively, building and maintaining strong relationships with cross-functional teams to ensure alignment of patient education initiatives with overall business strategies.
Execute field visits at infusion centers and focused HCOs to provide in-depth education and training on dosing and administration of Alexion products, disease state, and REMS requirements/procedures, and provide ongoing support.
Support ongoing REMS certifications of infusion sites of care.
Collaborate with non-prescribing health care staff at infusion sites to ensure understanding and compliance with REMS components.
Maintain accurate and detailed records of field activities, including interactions with non-prescribing healthcare providers and sites of care, to ensure compliance with regulatory standards.
Support execution of ongoing compliance tactics related to all active REMS.
Support successful implementation of any new REMS or REMS enhancements.
Partner with Commercial REMS team to devise strategies to support REMS.
Partner with Commercial colleagues to ensure account engagement strategy is pulled through successfully via aligned tactics.
Develop and facilitate relationships with infusion nurses and other staff to support patients.
Set up and engage in non-prescriber congresses and educational events on behalf of Alexion per approved policy.
Partner and collaborate compliantly with other Alexion field teams on patient and HCP office education.

Requirements

Minimum of 5 years total business experience in the healthcare or biotech industry.
BA/BS Degree is required.
Previous experience with IV infused products.
Ability to travel up to 60-80% within a territory is required.
Ability to travel to meetings/trainings/programs as necessary which may include evenings and weekends.
Excellent presentation skills to diverse stakeholders in varied settings.
Ability to work independently and manage time effectively to prioritize field activities.
Excellent communication and interpersonal skills, with the ability to effectively engage with healthcare professionals and patients.
High initiative, solid work ethic, and consistent accountability.
Demonstrated success working within cross-functional teams, including the ability to collaborate across functions in a field-based role.
Valid driver's license and clean driving record.
Employees must be able, with or without an accommodation, to travel by public transportation, automobile, train, or plane; work comfortably in a clinical setting; use a computer; engage in communications via phone, video, and electronic messaging; problem solve; engage in complex and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.

Skills

Nursing background is desired.
Allied health background is desired.
Healthcare administration background is desired.
Rare disease support background is desired.
Field-based experience in account management is preferred.
Field-based experience in sales is preferred.
Field-based experience in patient education is preferred.
Familiarity with the relevant legal and regulatory components of the pharmaceutical and biotech industry.
Rare disease experience is a plus.
Certification or training in REMS.
Strong understanding of REMS requirements and pharmaceutical regulations.
Bi-lingual proficiency in Spanish language, both written and spoken.
Understanding of rare disease advocacy landscape.
Experience educating and supporting patients/caregivers.
Strong organizational skills.
Ability to adapt to change and react constructively in a high-energy and fast-paced environment.
Demonstrates initiative, teamwork, and accountability.

Location

Field-based

Work Type

Full-time

Experience Level

Minimum of 5 years total business experience
At least 3 years field-based experience

Education Level

BA/BS Degree
Advanced degree a plus

Salary/Compensations

$135,332 to $202,998

Benefits

Eligibility for various incentives
Opportunity to receive short-term incentive bonuses
Equity-based awards for salaried roles
Commissions for sales roles
Qualified retirement programs
Paid time off (i.e., vacation, holiday, and leaves)
Health, dental, and vision coverage

About the Company

For over three decades, patients and their caregivers have been at the center of everything we do.
Every day, we are inspired to follow the science and think differently to create better outcomes for them and their families.
Our mission is driven by understanding who they are as unique individuals, not solely defined by their diseases.
We’re a leading rare disease company with a diversified projects.
Our pioneering legacy in rare diseases is rooted in being the first to translate the complex biology of the complement system into transformative medicines over the past three decades.
Today, we continue to push the boundaries of science and deepen our understanding of rare diseases with patient-centricity at the core.
This knowledge allows us to innovate and evolve into new areas where needs are unmet and provide an opportunity to help people fully live their best lives.

Equal Opportunity

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees.
We welcome and consider applications from all qualified candidates, regardless of their protected characteristics.
If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.