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About the Role
Serve as the main point of contact for patients, explaining treatment plans, procedures, costs, and financing options. Support treatment planning by coordinating appointments and follow-ups with the dental team. Present treatment costs, collect payments, process insurance claims, and assist with payment plans. Build strong patient relationships to encourage treatment acceptance, retention, and follow-up care. Maintain accurate patient records and ensure smooth scheduling to optimize chair time. Collaborate with clinical and administrative staff to deliver seamless, high-quality care. Uphold privacy, ethical, and regulatory standards in all patient interactions.
Responsibilities
- Serve as the main point of contact for patients, explaining treatment plans, procedures, costs, and financing options
- Support treatment planning by coordinating appointments and follow-ups with the dental team
- Present treatment costs, collect payments, process insurance claims, and assist with payment plans
- Build strong patient relationships to encourage treatment acceptance, retention, and follow-up care
- Maintain accurate patient records and ensure smooth scheduling to optimize chair time
- Collaborate with clinical and administrative staff to deliver seamless, high-quality care
- Uphold privacy, ethical, and regulatory standards in all patient interactions
Requirements
- Previous clinical experience as a Treatment/Scheduling Coordinator is required
- Knowledge and understanding of dental treatment plans and ability to educate patients is required
- Experience with dental software programs is required
- Strong customer service experience
- Candidates must be legally authorized to work in Canada
Skills
- Dental software programs
- Customer service
Work Type
- Full-Time
Salary/Compensations
- $24-$28/hour
Benefits
- Competitive pay with annual reviews
- RRSP matching
- Comprehensive total-rewards package
- Gym discounts
- Insurance savings
- Entertainment deals
- Employee and Family Assistance Program
- Career development with industry-leading CE
- Social and networking events
- Flexible, work-life balanced environment
About the Company
- Dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences.
- Dentalcorp acquires leading dental practices, uniting them in a common goal: to be Canada's most trusted healthcare network.
- Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
- Our purpose is to provide the best care for our patients.
- We empower our people and our practices with resources and technology to deliver exceptional care and patient outcomes.
- We are the future of dentistry: a network-driven, entrepreneurial approach with the knowledge, scale and cutting-edge technology to transform healthcare in Canada.
Equal Opportunity
- We are committed to building a workforce that reflects the diversity of the communities and patients we serve.
- Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.