Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Zayo is seeking a Field Technician II in the greater NYC/New Jersey area to perform hands-on functions within the telecommunications industry. This role requires moderate proficiency in troubleshooting and maintaining various types of equipment, with a strong technical, mechanical, and electrical background. The technician will install, test, and turn up telecommunications equipment with limited supervision and handle maintenance of various equipment manufacturers.

Responsibilities

Perform a variety of functions based on the need of their assigned geographic area.
Operate under some supervision.
Participate in meetings or requiring functions related to projects and processes.
Perform installation and installation commissioning, troubleshooting, and handling of optical transmission systems with guidance from leadership.
Perform OTDR, Ethernet, BER, and SONET acceptance testing.
Complete installation, decommissioning, and troubleshooting of network and customer services.
Provide preliminary site surveys for building entrance construction requirements and equipment space availability.
Responsible for preventable and demand maintenance of the network, critical infrastructure, and materials management.
Own understanding, learning, and executing to Zayo’s standards for installation, maintenance, troubleshooting, and safekeeping of the network.
Install, label, scope & clean, and test of fiber optic patch cords.
Sometimes assigned to outside plant network in a given market, including metro and long haul fibers.
Proactively seek and identify potential network problems and report these issues before becoming service affecting events.
Meet documented objectives and goals as business needs define.
Write routine reports, fill out documentation such as site surveys, fiber panels audits, close out packages, power audit reports.
Effectively communicate with customers, management, peers, and contractors, as well as other members of the organization.
Resolve problems in complex situations.
Use deductive reasoning skills to improve the customer experience and network performance.
Inspect outdoor cabinets, buried cable, construction sites, and other facilities in various environments, weather conditions, temperatures, various terrains with potential exposure to various types of vegetation and/or wild life.
Assist other employees with tasks as needed.
Act as a resource for less experienced Field Technicians.
Conduct a routine inspection of company issued vehicle to ensure it is in a safe operating condition.
Follow all personal safety policies and procedures.
Participate in a scheduled on-call rotation supporting after-hours activity as required.
Flexibility to work occasional long shifts with overnight travel as necessary.
Other duties as assigned.

Requirements

Must reside within 1 hour of the New York/New Jersey metro areas.
Ability to regularly lift and move objects weighing up to 75 pounds.
Ability to pass MVR check, to maintain eligibility to operate a company issued vehicle per our policy (no more than 2 moving violations within the past 3 years); this includes possession of a state-issued driver's license for the state in which you live.
Ability to have and maintain proper legal identification and support background check requirements.
Effectively operate in both team and individual environments.
Use written communication effectively with internal and external peers on a daily basis to work towards common goals.
Resolve minor conflicts with industry peers, internal peers or customers without management intervention being necessary.
Follow all personal safety policies and procedures.
Read and interpret documents such as OSHA/Company safety rules, MSDS, MOP's, CLR/DLR, process and procedure documents as well as vendor documentation.

Skills

Troubleshooting and maintenance of various types of equipment.
Technical, mechanical and electrical background.
Familiarity and proficiency around all major manufacturers of transport equipment, low/high voltage electrical systems, DC power plant.
Knowledgeable in critical infrastructure, ISP/OSP and all associated test systems.
Optical, electrical and power testing equipment associated with the telecommunications industry.
Proficiently install, test or turn up a variety of telecommunications equipment including SONET, TDM, DWDM, IP or Ethernet based equipment.
Troubleshoot and handle maintenance of various types of equipment (ie. Ciena, Nokia, Infinera, Juniper, Cisco).
OTDR experience preferred.
DC Power experience preferred.
Up to 1G, 10G, 100G, 400G Circuit testing experience preferred.
RFC2544, RFC6349 Truespeed, iPerf, Y.1564 preferred.
Familiarity with: Optical Power Meter, Digital Multi-meter, Fiber Identifier, Fiber Scope.
Ability to reasonably work within the company's systems and applications to complete work.
Real ID, a plus.
Security clearance, a plus.
Basic telecom and/or industry safety training.

Location

Greater NYC/New Jersey area

Work Type

Field work
On-Call shift rotation

Experience Level

Minimum of two (2) years Telecom Field experience: installing, testing or turning up a variety of telecommunications equipment including SONET, TDM, DWDM, IP or Ethernet based equipment required.

Education Level

High school diploma or equivalent

Salary/Compensations

$19.52 - $30.00 USD / hour

Benefits

Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave

About the Company

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society.
Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.
Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access.
Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
At Zayo, we’re ambitious and authentic.
Teamwork is how we get things done, whether it’s our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture.
Our employees are driven and committed, with many options to connect and engage in our inclusive environment.
Welcome

Equal Opportunity

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.