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About the Role

This 12-month contract hybrid role supports Heart & Stroke’s mission to advance and enhance emergency cardiovascular care and first aid training and education throughout Canada. The Regional Resuscitation Program Specialist plays a critical role in advancing relationships and deepening engagement with a diverse network of instructors, training institutions, and stakeholders, helping to position Heart & Stroke as the leader in resuscitation training.

Responsibilities

External stakeholder engagement and relationship management
Support the RPM in building and maintaining strong, effective relationships with regional partners
Support the RPM in identifying business development opportunities
Proactively build, maintain, and strengthen trusted working relationships with instructors, instructor trainers, training institutions, and professional organizations
Serve as a primary point of contact for assigned external stakeholders
Actively steward high value and high-performing instructors and organizations
Deepen H&S’s understanding of constituents through research & documentation
Foster collaboration and positive working relationships across the instructor network
Program quality and standards oversight
Develop and maintain a strong understanding of stakeholder needs, motivations, and challenges
Reinforce adherence to Heart & Stroke resuscitation program standards, policies, and guidelines
Act as a knowledgeable resource for instructors and training partners
Receive, assess, document, and support resolution of program quality issues, complaints, and escalations
Effectively and consistently lead and/or support the investigation and resolution of QA infractions and complaints
Apply sound judgment to determine when issues can be resolved at the regional level versus when escalation is required
Leverage available digital and/or AI‑enabled tools to streamline administrative work and enhance program quality oversight
Define value proposition to potential clients for our courses
Data, reporting and insights
Provide just-in-time and critical knowledge of our network to support decision-making and partner engagement
Surface data-informed insights and recommendations that influence network growth, retention, and market positioning
Identify top performers, emerging leaders, and at-risk stakeholders within the network
Partner with finance analytics team and/or analytic tools to use/interpret data
Support development and implementation of plans to grow, on-board and retain Heart & Stroke’s instructor network
Utilize CRM (Salesforce), reports and analytic tools to monitor network activity, performance trends and engagement levels
Maintain accurate, timely, and detailed documentation
Track follow‑through on required actions
Use technology‑enabled insights (AI) to support informed decision-making and issue prioritization
Regional program coordination and implementation
Coordinate and support the effective implementation of resuscitation programs across the assigned region
Coordinate regional level implementation of resuscitation programs, initiatives, and updates
Represent Heart & Stroke at virtual and in-person network engagements within the region
Identify gaps in program delivery standards and provide appropriate guidance
Ensure effectiveness and continuity by proactively following up and holding self, team and stakeholders accountable
Support program administration, education, awareness and continuous improvements efforts
Support organization and execution of special events in the region
Coordinate volunteers for regional activities
Internal collaboration and knowledge contribution
Strengthen alignment, consistency, and effectiveness across Heart & Stroke by proactively collaborating with internal teams
Participate in cross functional working groups, meetings, and initiatives
Support improved Resuscitation Support Centre responses
Accurately document and resolve incoming case escalations through the Resuscitation Support Centre
Act as a liaison between external stakeholders and internal teams
Collaborate with internal teams to ensure consistent messaging related to program quality, standards, and compliance

Requirements

3+ years experience in project/program management, relationship management, customer service or business development/ corporate sales
Heart & Stroke Instructor certification and/or other agency instructional experience an asset
Knowledge of provincial healthcare systems and resuscitation training agencies would be an asset
Experience working in the health care field would be an asset
Experience in the not-for-profit sector would be an asset

Skills

A professional and exceptional customer first and first call resolution approach
Exceptional organizational skills and strong attention to detail
Demonstrated high level of initiative, resourcefulness and ability to self-direct with minimal supervision
Ability to effectively promote opportunities and partnerships
High level of ownership and accountability goals, teamwork and following best practices
Excellent interpersonal and communication skills (both written and verbal)
Strong internal collaboration experience in matrixed, remote teams
Ability to influence without authority
Demonstrated comfort operating in evolving or ambiguous environments
Experience navigating challenging or sensitive stakeholder conversations
Demonstrated judgment and critical thinking
Risk identification and mitigation (quality, compliance, reputational)
Prioritization of tasks across competing regional demands
Demonstrated working knowledge and skill in the Microsoft Office Suite
Experience with Salesforce or other CRM applications
Continuous improvement mindset
Comfort using digital and AI‑enabled tools
Understanding of provincial and national health systems, an asset
Knowledge of basic medical terminology and life support equipment, an asset
French/English bilingual, an asset

Location

Alberta
Saskatchewan

Work Type

Hybrid
12-month contract

Experience Level

3+ years experience

Education Level

Degree, diploma or certificate program in business, health science or a related field
An equivalent combination of education and experience will be considered
Certificate/training in adult education an asset

Benefits

Paid wellness days
Personal days
Health, medical, dental, and vision benefits
Flexible hybrid working arrangements
Reimbursement for mobile phones and home office set up

About the Company

At Heart & Stroke our mission is to promote health, save lives and enhance recovery.
We are committed to a culture that exemplifies our core values: champion health, practice humility, embrace change, drive impact, learn and grow and be heartfelt.
We believe in equity, diversity and inclusion ― it’s embedded in our values and core mission work to support all people in Canada to lead healthier lives.
We are committed to applying this principle to cultivate a welcoming environment that embraces diversity among our employees.
Candidates from diverse backgrounds, including but not limited to, Indigenous peoples, racialized communities, 2SLGBTQIA+ communities, women, and people living with disabilities are encouraged to apply.

Equal Opportunity

We believe in equity, diversity and inclusion ― it’s embedded in our values and core mission work to support all people in Canada to lead healthier lives.
We are committed to applying this principle to cultivate a welcoming environment that embraces diversity among our employees.
Candidates from diverse backgrounds, including but not limited to, Indigenous peoples, racialized communities, 2SLGBTQIA+ communities, women, and people living with disabilities are encouraged to apply.
We are committed to fostering an inclusive, barrier-free and accessible environment.
If you have been contacted for an interview and require accommodation to participate in the recruitment and selection process, please advise and we will work with you.