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About the Role

GLG is seeking a Service Manager to service and manage client relationships for our Core Hedge Fund clients on the Financial Services segment in the Americas. A Service Manager is tasked with scoping, facilitating, managing and executing primary research projects for a range of client users. Service Managers on Core will have direct responsibility for individual users and relationships and will be responsible for facilitating customized research products and creating innovative solutions on each client assignment.

Responsibilities

Take accountability and responsibility for a book of 2-3 large enterprise clients by serving as a thought partner to scope, design, and deliver a range of bespoke projects.
Scope out and pitch beyond-the-call engagements, including surveys, events and other in-depth engagements.
Participate in background research on clients’ product portfolios to support thought partnership initiatives and proactive outreach planning.
Actively track assigned clients’ interests, preferences and needs.
Drive best-in-class client engagement and experience in a defined portfolio of growth relationships through in-person client meetings, project execution and telephone interactions.
Facilitate educational interactions between GLG Network Members (experts) and clients, including fulfilling time-sensitive requests through building and qualifying primary populations of relevant experts.
Demonstrate excellent communication, good judgment, effective collaboration, and account/client ownership skills.
Deliver world-class client service marked by high levels of responsiveness, accuracy, insight, urgency, attention to detail, professionalism, follow-through, enthusiasm, and serving as an example of excellence in client service to others within GLG.
Develop and implement account management strategies, in close collaboration with leadership and business development team to grow revenue and ensure retention of existing accounts.
Exercise flawless judgment around GLG’s policies and procedures for protecting the integrity of client engagements.
Coach, mentor and develop junior team members through active performance management.

Requirements

Bachelors or higher degree
Passion for solving complex problems and executing best-in-class customer service.
Demonstrated commitment, judgment, emotional maturity, and intensity, ideally in a fast-paced, multi-task-oriented environment.
Superior communication skills, including oral, written, and presentation abilities.
Ability to work to tight deadlines and manage multiple projects simultaneously.
2-4 years’ experience in client facing role, ideally with exposure to financial services client base.
Ability to take on and manage a book of existing financial services growth clients with responsibilities including end to end project management, user activation, recruitment/identification of new experts and account performance tracking.
Outstanding communication skills and willingness to call and engage senior professionals, clients and experts alike.

Skills

Communication
Judgment
Collaboration
Account ownership
Client service
Responsiveness
Accuracy
Insight
Urgency
Attention to detail
Professionalism
Follow-through
Enthusiasm
Account management
Project management
Client engagement
Expert recruitment
Performance tracking

Location

Americas

Work Type

Full-time

Experience Level

2-4 years

Education Level

Bachelors or higher degree

Salary/Compensations

$90,000—$120,000 USD

Benefits

Comprehensive medical, dental and vision coverage effective on your first day of employment
Flexible paid time off
401(k) and Roth 401(k) plans with an employer match
Tuition reimbursement program for eligible courses
Paid parental leave, adoption and surrogacy reimbursement
Free wellbeing support with the Calm app, Maven and EAP
Free long-term therapy & counselling assistance through Pathways

About the Company

GLG is the world’s leading platform for trusted human expertise. We connect global decision-makers—from hedge fund managers and private equity partners to strategy leaders at Fortune 500s—with the specific, authoritative voices required to answer their most critical questions.
At GLG, you are an extension of our clients' core teams. You will work at the intersection of industries and global markets, navigating high-stakes challenges across the full spectrum of their strategic initiatives. Operating within the industry’s most trusted research environment, you’ll help our clients capture the nuanced perspectives that drive smarter, faster business outcomes.
We are a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented.

Equal Opportunity

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.