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About the Role

As an Agentic Transformation Advisor, you will own the strategy and execution to accelerate the adoption of Dialpad's agentic products across new and recently closed customers. You will partner with frontline Account Executives and cross-functional teams to identify, qualify, position, pitch, and close agentic product opportunities. You will also shape go-to-market strategies by coaching the field, strengthening sales motions, and translating customer feedback into actionable insights. Additionally, you will act as a subject matter expert, connecting product value to customer outcomes and identifying risks, opportunities, and product needs.

Responsibilities

Own the specialist overlay motion for agentic products across new business and recently closed customer opportunities.
Partner with frontline Account Executives to qualify opportunities, develop deal strategies, and support opportunities from initial engagement through close.
Lead strategic customer conversations that clearly position the value of our agentic product suite against customer pain points and business goals.
Deliver compelling pitches, product storytelling, and objection handling tailored to customer needs and desired outcomes.
Coach the sales team on best practices, opportunity strategies, and positioning to improve efficiency and increase win rates.
Identify whitespace opportunities, respond to inbound interest, and help drive pipeline creation for agentic products.
Provide regular reporting on pipeline health, revenue attainment, wins, losses, and key trends related to agentic product performance.
Translate field insights into actionable feedback for Sales, Product Marketing, Product, and Engineering leaders.
Analyze product adoption, pipeline, and performance metrics to identify risks, gaps, and growth opportunities across the business.
Recommend operational improvements that increase revenue performance and strengthen go-to-market execution.

Requirements

A track record of success in a quota-carrying sales environment selling AI solutions for Customer Experience.
Strong discovery, storytelling, objection-handling, and closing skills.
A passion for helping teams adopt, position, and sell new products effectively.
Strong business judgment and analytical skills, with the ability to translate data into clear recommendations.
Experience partnering cross-functionally with Sales, Product Marketing, Product, and Engineering stakeholders.
Comfort operating in a fast-moving environment where feedback, iteration, and continuous improvement are essential.
Excellent written and verbal communication skills, with the ability to simplify complex concepts for a range of audiences.
A proactive, resourceful approach to identifying opportunities, solving problems, and driving revenue growth.

Skills

AI solutions
Customer Experience
Discovery
Storytelling
Objection handling
Closing
Business judgment
Analytical skills
Cross-functional partnership
Communication skills

Benefits

Competitive salary
Comprehensive benefits
Real opportunities for growth
Cutting-edge AI tools
Robust training program

About the Company

Dialpad is the AI-native business communications platform, unifying calling, messaging, meetings, and contact center on a single platform powered by AI.
More than 70,000 companies globally rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
Dialpad is leading the shift to Agentic AI, with intelligent agents that analyze conversations and take action by automating workflows, resolving customer issues, and accelerating revenue.
The DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
At Dialpad, AI is integral to how teams do their best work, empowering employees with tools to move faster, think bigger, and achieve more.
Dialpad believes every conversation matters and has built a platform to turn conversations into insight and action.
The company seeks individuals who are intensely curious, hold themselves to a high bar, and embody core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Equal Opportunity

Dialpad is an equal-opportunity employer.
We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.