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About the Role

Mayo Clinic Healthcare in London has an immediate opening for a bank Medical Secretary. Remote working may be available once training is completed. This position is a critical member of our healthcare team, ensuring the continued provision of high-quality secretarial and administrative support within a complex, multispecialty medical facility.

Responsibilities

• Provide full secretarial support to a variety of practices as requested by the Practice Manager, including letter production, reports, and other clinical documentation while maintaining strict confidentiality
• Manage correspondence and telephone contacts professionally and efficiently, ensuring prompt and accurate responses
• Independently create and schedule appointments within the electronic medical record system, ensuring accuracy and thoroughness
• Receive new patient referrals and arrange relevant appointments in a timely manner, coordinating with various departments as necessary
• Advise patients regarding co-payments, referral authorisations, and/or pre-service deposits to ensure funding is in place for visits or procedures
• Register new patients and update existing patient records, maintaining accuracy and attention to detail
• Facilitate patient visits by responding to patient needs and coordinating care internally and externally
• Arrange investigations and obtain test results using Mayo data systems, escalating abnormal or urgent results to consultants promptly
• Interact professionally with healthcare professionals, referring providers, allied health staff and patients, ensuring dignity and respect in all interactions
• Maintain effective working relationships with personnel within and outside Mayo Clinic, including external service users, volunteers, and visitors
• Coordinate outside medical records, imaging, lab results, etc., ensuring all necessary information is available to providers
• Maintain and file accurate patient records, preparing relevant clinic notes prior to outpatient clinics
• Ensure follow-up documentation, such as progress notes, is sent to referring agencies or individuals in a timely manner
• Interpret and apply Mayo policies regarding scheduling criteria and medical need appropriately
• Navigate multiple systems simultaneously to service inquiries and manage scheduling workflows efficiently

Requirements

• General Certificate of Secondary Education (GCSE’s)
• Previous medical secretarial experience (at least 3 years preferably in the private sector)
• Completion of a Medical Terminology course is preferred
• Qualified candidates must be customer-focused, service-oriented, and possess strong verbal and written communication skills
• Ability to troubleshoot, problem-solve, and balance conflicting demands independently
• Demonstrated ability to work effectively in a fast-paced team environment, managing difficult and emotional situations with calmness and empathy
• Strong attention to detail, accurate typing, and letter proofreading skills
• Proficiency in systems such as Word, Outlook, CRM
• Basic understanding of insurance terminology
• Experience working in a variety of specialties
• Must be fluent in English and have the right to work in the United Kingdom

Skills

• Medical Terminology
• Customer-focused
• Service-oriented
• Strong verbal communication skills
• Strong written communication skills
• Troubleshooting
• Problem-solving
• Balancing conflicting demands
• Teamwork
• Calmness
• Empathy
• Attention to detail
• Accurate typing
• Letter proofreading
• Microsoft Word
• Microsoft Outlook
• CRM systems
• Insurance terminology
• English fluency

Location

• London

Work Type

• Bank
• Remote working may be available once training is completed

Experience Level

• At least 3 years of previous medical secretarial experience

Education Level

• General Certificate of Secondary Education (GCSE’s)

About the Company

• Mayo Clinic is top-ranked in more specialties than any other health care provider according to U.S. News & World Report.
• With advancement opportunities for a fulfilling career at Mayo Clinic, you'll thrive in a supportive environment that fosters innovation and champions diversity, equity, and inclusion while providing essential resources for your success.
• Our commitment to improving lives and advancing medicine knows no borders. Mayo Clinic International focuses on expanding our global reach by building strong connections with collaborators, clients, communities, and patients worldwide.
• By aligning our international efforts within strategic areas, Mayo Clinic is positioned to Cure, Connect, and Transform healthcare on a global scale.

Equal Opportunity

• It is the policy of Mayo Clinic not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.