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About the Role
The Care Manager Navigator supports members with social care needs through care coordination, resource navigation, and referral management. This role ensures members receive timely access to services, addresses barriers to care, and collaborates with healthcare and community partners to improve outcomes across FLIPA's Social Care Network.
Responsibilities
- Conduct member outreach, assessments, and ongoing care coordination.
- Develop and maintain individualized care plans.
- Coordinate and track referrals to healthcare providers and community resources.
- Monitor member engagement and address barriers to service access.
- Collaborate with internal teams, managed care organizations, providers, and community partners.
- Maintain accurate and timely documentation in required systems.
- Identify and escalate complex cases, compliance concerns, or service gaps.
- Support quality improvement initiatives and network-wide coordination efforts.
Requirements
- Bachelor's degree in social work, Human Services, Public Health, Nursing, Psychology, or a related field.
- Two (2) years of experience in care management, case management, care coordination, social services, or a related field.
- Strong communication, organizational, and documentation skills.
- Ability to manage multiple priorities while working collaboratively across teams.
- Experience with Medicaid, managed care, healthcare, or social care programs.
- Familiarity with care management platforms and electronic documentation systems.
- Bilingual candidates are encouraged to apply.
Skills
- Communication skills
- Organizational skills
- Documentation skills
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- Two (2) years of experience
Education Level
- Bachelor's degree
Salary/Compensations
- $24.00 – $25.00 per hour
Benefits
- 401(k) with Company Match
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Paid Time Off (PTO)
- Flexible Schedule
- Mileage Reimbursement
About the Company
- Forward Leading IPA (FLIPA) is a nonprofit membership association of safety net providers dedicated to improving healthcare outcomes for underserved populations across Upstate New York.
- Through integrated primary care, behavioral health, and social care services, FLIPA works collaboratively with healthcare providers and community organizations to address the whole-person needs of the communities we serve.