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About the Role

FCM Meetings & Events is undertaking a significant global transformation program to standardize operations with an integrated technology and process stack. This 2-year program requires a Global Change Manager to lead the end-to-end change strategy and delivery, empowering local leaders to drive change within their teams. The role involves developing a global change framework and adapting it for regional and local implementation, ensuring success across various deployment modes and market nuances.

Responsibilities

Own the end-to-end change strategy for M&E SOM, aligned to the FCTG Change Framework and the Ready, Willing, Able model.
Build on existing FCTG change IP, leveraging existing frameworks and learnings.
Define and orchestrate the relay operating model: global framework, regional nuance, local delivery.
Adapt change approach based on deployment mode and regional culture.
Anticipate and plan for the programme's growing scope.
Equip market and regional leaders to be the visible face of change.
Invest in leader confidence and capability before market delivery.
Coach M&E leaders on visible change leadership and embedding behavioral shifts.
Identify and develop local change champions in each market.
Partner with M&E Global GM, regional GMs, market leadership, and the central M&E SOM programme team for engagement.
Develop programme-level communications strategy and frameworks, partnering with local resources for market-specific assets.
Proactively identify and manage resistance through structured listening and feedback loops.
Represent change interests in working groups, Steerco, and cross-functional forums.
Assess change readiness in each market using the Ready, Willing, Able framework.
Measure business readiness against activity, tracking indicators of genuine preparation.
Define and track adoption metrics, sentiment indicators, and behavioral success measures.
Support hypercare and post-go-live sustainment activities.
Apply lessons learned from each market to refine the change approach.
Partner with L&D resources to design and coordinate training for new technology, processes, and ways of working.
Coordinate training delivery with Deployment to align with market sequencing and go-live windows.
Build a sustainable capability uplift approach for post-go-live adoption.
Integrate M&E SOM training assets into the wider FCTG learning ecosystem.
Lead the design and delivery of the M&E SOM 'deployment-in-a-box' change toolkit.
Build the foundation layer of the toolkit: change architecture, learning ecosystem, communications toolkit, product stewardship, and deployment readiness assets.
Ensure the toolkit blueprint flexes for specific transitions and market nuances.
Govern toolkit maintenance and continuous improvement.
Conduct change impact assessments across all in-scope markets.
Build and maintain stakeholder matrices, sentiment trackers, readiness indicators, and resistance maps.
Use assessment outputs to shape enablement, communications, and training plans.
Develop programme-level communications frameworks, including message frameworks, launch playbooks, and FAQ scripts.
Partner with local comms, marketing, and brand resources to create market-specific assets.
Manage two-way engagement through feedback loops, sentiment capture, and listening forums.
Define training needs and design learning solutions with L&D.
Coordinate training delivery against deployment sequencing.
Capture training effectiveness and adoption feedback for continuous improvement.
Manage change management reporting across the programme for leadership visibility.
Coach M&E leaders and delivery team members on change practice.
Collaborate within the FCTG Change Community of Practice to share tools and lessons learned.

Requirements

Deep knowledge of M&E or wider FCTG is more valuable than a polished change CV.
Strong familiarity with how M&E or FCTG operates, including internal stakeholders, structure, ways of working, brand, and culture.
Demonstrated experience contributing to or leading change activity on technology or transformation projects.
Working understanding of structured change methodology and frameworks (FCTG Change Framework / Ready, Willing, Able preferred; Prosci, ADKAR or equivalent welcomed).
Excellent stakeholder management skills, able to build trust and influence across seniority levels and regional cultures without formal authority.
Strong communication craft, including clear writing and designing engaging communications assets.
Comfortable operating in a fast-paced, lean, entrepreneurial environment.
Curiosity, adaptability, and willingness to step boldly into new spaces.
Experience working across multiple time zones and regional cultures is advantageous.
Travel, events, or hospitality sector experience is welcome but not essential.
Tertiary qualification or certification in Organisational Change Management, Project Management, Marketing, Communications, or a related discipline is desirable but not essential.
Prosci, ADKAR, APMG Change Management or equivalent change certification is beneficial.
Familiarity with the FCTG Change Framework is a significant advantage.

Skills

Change Management
Stakeholder Management
Communication
Project Management
Organisational Change Management
Marketing
Training Design
Reporting

Location

Global

Work Type

Full-time

Experience Level

Mid-level
Senior-level

Education Level

Tertiary qualification or certification in Organisational Change Management, Project Management, Marketing, Communications or a related discipline desirable but not essential.
Prosci, ADKAR, APMG Change Management or equivalent change certification beneficial.

Benefits

Exclusive Travel Discounts
Career Development opportunities
Vibrant Culture & industry-renowned social events
Active Hour for fitness or personal wellness
Comprehensive Health Cash Plan (reimburses for dental, optical, chiropractic care)
Monthly Health & Wellbeing Challenges
Financial Wellbeing Support (mortgage advice, financial guidance, money coaching)
Company-matched charitable donations
Excellent pension scheme
Share options
Electric vehicle scheme
Variety of salary sacrifice benefits

About the Company

Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally.
Operates under more than thirty brands with headquarters in over twenty countries.
Recognized as a 'Great Place to Work' for 12 consecutive years, including accolades for Wellbeing and Women.
Driven by the purpose to open up the world for those who want to see.

Equal Opportunity

Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
Values an inclusive and supportive workplace which reflects the diversity of our society.
Welcomes accommodation requests to make the hiring and onboarding experience as accessible as possible.