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About the Role
Uber Boat by Thames Clippers (UBTC) is seeking a dedicated individual to join their team during a period of significant growth. This role is crucial for maintaining high standards of customer service and administrative efficiency.
Responsibilities
- Address customer feedback and complaints promptly and professionally via multiple channels.
- Resolve customer issues effectively to maintain high service standards.
- Utilize Twitter and Live Departure Screens to communicate service disruptions.
- Answer inbound calls knowledgeably, handling general inquiries.
- Manage inbound and outgoing post, coordinating courier services.
- Provide accurate administrative support to various departments.
- Manage office supplies, stationery, and petty cash.
- Maintain and update administrative databases, including booking records and lost property logs.
- Contribute to the execution of the social media strategy by responding to customer interactions.
- Support the office with various administrative duties such as photocopying, filing, and travel bookings.
- Assist the Business Manager and CEO's EA with tasks like raising purchase orders and compiling agendas.
- Ensure compliance with health and safety regulations and company policies.
- Coordinate staff and visitor parking allowances and documentation.
- Ensure efficient use of materials and resources to reduce waste and costs.
- Promote an inclusive and welcoming environment by understanding and respecting equality and diversity.
Requirements
- Strong verbal and written communication skills.
- Proficiency in PC usage and software, including MS Office.
- Organized approach and attention to detail.
- Experience handling a high volume of customer inquiries.
- Ability to work full-time at the defined location.
- Willingness to adapt to changing service demands and take a proactive, hands-on approach.
- Collaborative and positive teamwork skills.
- Capacity to work independently and take initiative.
- Genuine passion for communicating with others.
- Commitment to continual improvement and exceeding standards.
- Prior experience with Zendesk, Twitter(X), Facebook and Instagram or similar customer service software (Desirable).
- A*-C English Literature/Language A-Level (or equivalent) (Desirable).
Skills
- Communication Skills
- PC Literacy
- MS Office
- Organization
- Detail-Oriented
- Customer Communications
- Adaptability
- Teamwork
- Autonomous Worker
- Zendesk
- Twitter(X)
Location
- Central London
Work Type
- Full-Time
- Onsite
Experience Level
- Entry Level
- Mid Level
Education Level
- A-Level (or equivalent)
About the Company
- Uber Boat by Thames Clippers (UBTC) is an inclusive organisation that respects and values every individual's contribution.
- UBTC operates the only commuter service on the Thames and is a distinct market position for tourist and visitor experiences.
- The company has a fleet of 21 vessels, serves 24 piers, and carries over 4.6 million passengers annually.
- UBTC aims to grow to 9 million annual passengers by 2030 and is expanding into light freight logistics.
Equal Opportunity
- UBTC is an inclusive organisation where we respect and value everybody’s contribution.
- Commitment to Equality & Diversity: Understand and respect the importance of equality and diversity in the workplace, promoting an inclusive and welcoming environment.