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About the Role

The Door Attendant creates a strong sense of arrival for Residents and their guests, ensuring the upkeep of the front entrance to maintain a clean and organized appearance at all times. This role involves assisting with car parking, transportation arrangements, and deliveries.

Responsibilities

• Respond to Resident support needs with the highest level of timeliness, hospitality and professionalism.
• Respond to all resident requests accurately and timely, making recommendations based on local knowledge and residence best practices.
• Ensure timely and quality-driven completion of service requests.
• Greet owners and guests arriving by private car, taxi, or limo by opening their car door and welcoming them.
• Assist residents and guests exiting from cars.
• Issue appropriate valet parking tickets to guests.
• Provide verbal greetings to guests arriving on foot.
• Unload items from cars, tag them, and issue claim tickets when appropriate.
• Assist to deliver items to the unit.
• Assure the smooth flow of traffic on the drive by directing cars and directing valet parkers.
• Ensure the drive is one-way only and does not permit unauthorized vehicles to enter the entrance driveway.
• Provide directions, recommendations, and information about the city and its attractions.
• Hail taxis as needed.
• Resolve owner complaints and assist with inquiries regarding services, hours of operation, key personnel, and in-house events.
• Maintain a high level of cleanliness on the driveway and 3rd Street entrance.
• Assist Resident Service Attendants and Concierge with responsibilities and duties in their absence or during heavy volume periods.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct.

Requirements

• Valid Driver’s License required.
• Fluent in English, reading and writing.
• High-School education or equivalent experience.
• Ability to utilize computer equipment and use email; experience with Outlook, HotSOS, Keytrack, etc. is preferred.
• Must be flexible with schedule; able to work weekdays, weekends, holidays, overtime, and evenings.
• Apply an ethical and moral approach to influence the outcome of situations.
• Serve as a role model for others by demonstrating appropriate business conduct and ethical principles.
• Ability to work with minimal supervision.
• Must already be legally permitted to work in the United States.
• Qualified applicants with arrest and conviction records will be considered pursuant to the San Francisco Fair Chance Ordinance.

Skills

• Troubleshooting and problem-solving skills
• Strong verbal and written communication skills
• Strong customer satisfaction/people skills
• Ability to multi-task in demanding environment

Location

• San Francisco

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• High-School education or equivalent experience

Salary/Compensations

• $31.70 per hour

Benefits

• Medical, dental, & vision
• 401K Retirement plan with matching
• New Parental Leave
• Paid holidays, vacation, and sick pay
• Complimentary accommodations at Four Seasons Hotels & Resorts worldwide

About the Company

• Four Seasons is powered by its people, a collective of individuals who strive for improvement and treat each other with respect.
• The team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart.
• Four Seasons believes in recognizing familiar faces, welcoming new ones, and treating everyone with respect.
• The company's purpose is to create lasting impressions through genuine connections.
• Four Seasons is the world’s premier luxury hospitality brand, known for exceptional quality and enduring value, supported by a deeply instilled ethic of personal service.

Equal Opportunity

• Four Seasons is an Equal Opportunity, Affirmative Action employer.
• Minorities, women, veterans, and individuals with disabilities are encouraged to apply.