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About the Role

This individual contributor position works closely with senior level leaders to manage complex, high-exposure Employment Practices Liability, Private and Not-For-Profit D&O claims, including Community Associations. Responsibilities include managing all claim resolution activities in accordance with company protocols while achieving quality and customer service standards.

Responsibilities

• Manages an inventory of complex EPL and Private and Not-For-Profit D&O claims with significant loss exposure.
• Oversees all aspects of claim handling, including coverage determinations, investigations, and resolution strategies.
• Ensures exceptional customer service by driving continuous improvements and achieving quality and cycle time standards.
• Verifies coverage and manages timely and adequate reserves by reviewing policy language and estimating potential claim valuation.
• Drives claim resolution by collaborating with internal and external partners to develop and execute resolution strategies.
• Establishes and manages claim budgets by selecting and managing appropriate resources.
• Achieves quality standards by ensuring company protocols are followed, work is accurate and timely, and claims are resolved and paid promptly.
• Prepares and presents high-profile, complex information to senior leadership, customers, and counsel.
• Maintains subject matter expertise and ensures compliance with state/local regulatory requirements.
• Mentors, guides, develops, and trains less experienced Claim Professionals.
• May assist with special projects as needed.
• May perform additional duties as assigned.

Requirements

• Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
• Advanced negotiation experience.

Skills

• Expert knowledge of Specialty insurance industry, products, policy language, coverage, and claim practices.
• Excellent verbal and written communication skills.
• Ability to develop collaborative working relationships.
• Ability to articulate complex claim facts, analysis, and recommendations concisely.
• Demonstrated analytical and investigative mindset with critical thinking skills.
• Ability to make sound business decisions.
• Ability to effectively evaluate and resolve ambiguous, complex, and challenging business problems.
• Extensive experience in leading complex negotiations.
• Experience developing and implementing resolution strategies.
• Strong work ethic.
• Demonstrated time management and organizational skills.
• Ability to work independently in a fast-paced environment.
• Ability to drive results by taking a proactive long-term view of business goals and objectives.
• Extensive experience interpreting Specialty insurance policies and coverage.
• Ability to partner with internal resources.
• Ability to oversee/manage outside counsel.
• Ability to collaborate with other carriers.
• Ability to lead multiple and shifting priorities in a fast-paced and challenging environment.
• Knowledge of Microsoft Office Suite.
• Ability to learn business-related software.
• Demonstrated ability to value diverse opinions and ideas.

Location

• Remote
• Hybrid

Work Type

• Full-time

Experience Level

• Ten years of relevant or related experience.

Education Level

• Bachelor's degree
• JD Preferred
• Professional designations are highly encouraged (e.g. CPCU)

Salary/Compensations

• $97,000 to $189,000 annually

Benefits

• Comprehensive and competitive benefits package to help employees and their family members achieve their physical, financial, emotional and social wellbeing goals.

About the Company

• At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
• CNA offers a comprehensive and competitive benefits package.
• CNA utilizes AI-enabled technology during the recruiting process.
• CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process.
• At CNA, we are focused on success, individually and collectively.
• We pride ourselves on promoting a culture that challenges and engages people.
• We strive to connect people, departments and business areas, to function as a team, and to serve our customers and communities with professionalism and respect.
• Our dedication to employee engagement, continuous learning and the open exchange of ideas is the cornerstone of our business.
• These ideals, combined with our focus on the customer, enable us to explore new market opportunities and build on our success.
• Our values, culture and financial strength are what differentiates us from other employers and make CNA the place you want to work.
• At CNA, we are committed to advancing a culture of inclusion – one that attracts talent from all walks of life, fosters respect and collaboration, and enables all of our colleagues to do their best work.
• At CNA, we have a long standing commitment to the diverse communities in which we live and work.
• We actively make a difference for the greater good through partnerships, sustainability, initiatives, and working together for a better tomorrow.
• Corporate Social Responsibility is not one person, or one department, it's the entire enterprise coming together to make the world a better place.

Equal Opportunity

• CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process.
• At CNA, we are committed to advancing a culture of inclusion – one that attracts talent from all walks of life, fosters respect and collaboration, and enables all of our colleagues to do their best work.
• At CNA, we have a long standing commitment to the diverse communities in which we live and work.