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About the Role
As a Senior Customer Success Manager, you will be a trusted advisor to a portfolio of strategic enterprise customers, guiding them from onboarding through renewal and expansion. Your focus will be on driving adoption, retention, and long-term growth, ensuring customers unlock the full value of the Brevo platform and achieve their business objectives.
Responsibilities
- Manage a strategic portfolio of new and existing customers, leading the customer lifecycle from onboarding through renewal and expansion.
- Own customer outcomes by driving adoption, value realization, retention, and long-term growth across your portfolio.
- Build trusted relationships with executive stakeholders delivering demos and training on Brevo's product.
- Be a reliable advisor to your clients and help them reach their objectives.
- Identify and execute expansion opportunities in partnership with Sales to maximize customer lifetime value.
- Partner cross-functionally with Product, Marketing, Support, and Sales to advocate for customer needs and influence product roadmap and go-to-market initiatives.
- Collaborate closely with the Sales and Customer Experience teams on a day-to-day basis.
- Analyze portfolio performance and leverage Salesforce and customer health metrics to drive data-informed decisions.
- Adopt a data-driven approach in the management of your portfolio.
Requirements
- 5+ years of Customer Success, Account Management, or SaaS customer-facing experience, including ownership of strategic or enterprise customer relationships.
- 3+ years of experience in CRM, Marketing Technology (MarTech), or B2B SaaS is strongly preferred.
- Demonstrated success managing complex customer portfolios while consistently achieving renewal, retention, expansion, and customer satisfaction goals.
- Experience engaging executive stakeholders (Director, VP) and influencing strategic business decisions.
- Embrace AI as a productivity partner and actively seek opportunities to use it to improve efficiency, customer engagement, and business outcomes.
- Strong commercial acumen with the ability to identify growth opportunities while delivering exceptional customer outcomes.
- Highly analytical with experience using customer health metrics, Salesforce, and data to prioritize actions and measure success.
- Excellent project management, presentation, negotiation, and communication skills in both Spanish and English.
- Proven ability to collaborate across Sales, Product, Marketing, Support, Finance, and Operations to resolve complex customer challenges.
- Self-starter who thrives in a fast-paced environment, demonstrates sound judgment, and takes ownership of outcomes.
Skills
- English
- Spanish
- CRM
- Marketing Technology (MarTech)
- B2B SaaS
- Salesforce
- Project management
- Presentation
- Negotiation
- Communication
Location
- Austin, TX
Work Type
- Hybrid
- Onsite
- Remote
Experience Level
- Senior
Benefits
- 100% employer-paid employee medical premiums
- Dental and vision coverage
- WellHub membership
- Paid parental leave
- 20 days of paid vacation
- 12 holidays
- Monthly lunch stipend
- 401(k) employer match
About the Company
- Brevo is a certified B Corp helping millions of organizations build lasting relationships with their customers through intuitive, powerful, and scalable CRM tools.
- Our technology spans emails, SMS, WhatsApp, Chat, and Marketing Automation, providing businesses with a clear view of the customer journey.
- We are committed to high standards of social and environmental impact.
- Over 500,000 businesses in 180 countries trust Brevo.
- We recently exceeded 200m ARR and became a Unicorn, backed by strong growth and global expansion.