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About the Role
As a luxury brand evaluator, you will discreetly assess customer experiences in luxury settings, providing critical feedback to help brands refine their services. Your input will shape the future of luxury retail, whether through boutique visits, online purchases, or product returns.
Responsibilities
- Choose assignments that align with personal preferences and profile.
- Visit luxury stores or evaluate online interactions.
- Observe and assess store ambiance, service quality, and overall customer experience.
- Provide honest feedback through questionnaires on the platform.
Requirements
- Must be 18 years or older (21 years or older in the United States).
- Current customer of premium and luxury brands.
- Not currently under contract with any retail brands to ensure impartiality.
- Punctual, organized, detail-oriented, and reliable.
- Observant and passionate about customer experience.
- No prior experience required.
Skills
- Customer experience evaluation
- Observation
- Feedback provision
- Attention to detail
- Reliability
Location
- Remote
- Onsite
Work Type
- Flexible assignments
- Part-time
Experience Level
- Entry-level
Salary/Compensations
- Fee based on mission complexity for non-purchase evaluations.
- Reimbursement for approved items for purchase-based evaluations.
Benefits
- Collaborate with iconic brands across industries.
- Flexible assignments tailored to interests.
- Compensation for time and input.
- Potential for reimbursement on purchases.
- User-friendly platform for managing missions and feedback.
- Flexibility of working on the go with a mobile platform.
About the Company
- CXG is the global leader in customer experience, connecting premium brands with over 80,000 evaluators across 70 countries.
- With 12 global offices and almost two decades of CX retail expertise, CXG is committed to redefining the customer experience for luxury giants.
- The company offers a mobile platform, CXG Live, for managing missions, certifications, and feedback.