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About the Role

As a Phlebotomist/Administrative Assistant, you will provide an exceptional patient experience by delivering venipuncture and clinical support services. You will serve as the first point of contact, managing the office environment and assisting providers to ensure seamless, high-quality care.

Responsibilities

• Utilize C-I-CARE framework for all patient interactions
• Manage patient intake, scheduling, and billing/insurance verification
• Provide venipuncture services for patients ranging from pediatrics to geriatrics
• Perform clinical duties including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain standards for specimen labeling, handling, processing, and tool sterilization
• Assist providers with clerical tasks such as biometric screening forms, medical record reviews, and DOH reporting
• Perform front-of-house duties including check-in/check-out and paperwork
• Contribute to team development through rounding and team huddles
• Maintain office upkeep, organization, and supply restocking
• Utilize technology suite including Slack, G-suite, Zoom, Circulation, RingCentral, and Electronic Medical Record systems

Requirements

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of training/externship
• Active phlebotomy certification to practice in CA
• High School Diploma or equivalent
• Proficiency in computer technology and multi-tasking across software systems
• Experience working on collaborative, diverse, multi-disciplinary teams
• Ability to instill trust during the collection process
• Proven track record of adapting to change and learning new tasks quickly

Skills

• Customer service
• Venipuncture
• Clinical support
• Written and verbal communication
• Problem solving
• Empathy and compassion
• Insurance verification
• Medical record management

Location

• San Francisco, CA (Castro, Mission Bay, or Hayes Valley)

Work Type

• Full-time
• 40 hours per week
• Monday-Friday, 7:30am - 6:30pm

Experience Level

• Minimum 6 months of relevant experience

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $26.25 to $28.25 per hour

Benefits

• Paid sabbatical for every five years of service
• Free One Medical memberships for self, friends, and family
• Employee Assistance Program
• Medical, Dental, and Vision plans
• Pre-Tax commuter benefits
• PTO cash outs up to 40 hours per year
• 401K match
• Credit towards emergency childcare
• Company paid maternity and paternity leave
• Company paid Basic Life Insurance
• Company paid Short Term and Long Term Disability Insurance

About the Company

• Primary care solution challenging the industry status quo
• Provides in-office and 24/7 virtual care services
• Joined Amazon in February 2023

Equal Opportunity

• One Medical is an equal opportunity employer and encourages qualified applicants of every background, ability, and life experience to apply.
• Participates in E-Verify.