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About the Role

Parachute's mission is to help you feel at home. As a member of our retail team, you’ll play an integral role in building a Parachute community within your local area. You’ll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute!

Responsibilities

• Lead all daily operations of the store to ensure achievement of business objectives.
• Ensure all team members are engaged and successful in their roles.
• Continuously motivate and support the team to drive store sales.
• Recruit and lead a diverse team, while coaching in the moment and being an inspirational leader.
• Cultivate expert knowledge of Parachute products, branding, and design.
• Recruit and hire a high-performing team, determining needs and making hiring decisions.
• Manage end-to-end recruiting, including sourcing, reviewing, interviewing, hiring, and onboarding.
• Communicate actively with applicants, respecting the candidate experience.
• Support a store culture aligned with Parachute Core Values.
• Monitor team engagement through one-on-ones and regular check-ins.
• Deliver feedback and coaching as needed.
• Problem-solve and resolve employee concerns at the store level.
• Share observations with the District Manager regarding team, business, and community.
• Influence and work through the leadership team, holding self and team accountable.
• Ensure the team utilizes all training systems and completes learning objectives.
• Manage payroll and schedule adjustments to achieve targets within compliance.
• Lead a team of 5-10 retail store team members.
• Achieve quarterly store KPIs and communicate them to the store team.
• Develop strategies to ensure performance standards are met.
• Set and manage measurable goals for the store team by quarter.
• Become an expert in Parachute products and coach the store team to the same level.
• Stay updated on new arrivals, features, benefits, and pricing.
• Lead the store to ensure the best possible customer experience.
• Communicate information to customers and model HOME selling skills.
• Coach, teach, and train the store team using available resources.
• Engage in ongoing community outreach and connections by planning and executing events.
• Lead, model, teach, and coach for a consistent focus on customer engagement and sales floor leadership.
• Understand reporting and translate results into workable strategies.
• Monitor Net Promoter Scores (NPS) and implement action plans for improvement.
• Resolve customer concerns to a positive outcome.
• Build loyalty through in-store experience using CRM data capture and omni-channel solutions.
• Utilize trade and design service tools.
• Collaborate with cross-functional business partners.
• Analyze monthly P&L statements to manage budgets and achieve EBITDA.
• Manage to the store budget on a quarterly basis.
• Adhere to scheduling expectations and SOPs for accurate and timely pay.
• Utilize the scheduling system to plan schedules within budget.
• Ensure equitable leadership coverage on the schedule.
• Oversee accurate timekeeping, including daily timesheet approval.
• Monitor and ensure appropriate usage of PTO, sick time, and other leave balances.
• Ensure meal and break procedures are consistently followed.
• Proactively solve problems related to scheduling, timekeeping, and compliance.
• Direct, manage, and communicate daily and weekly workload.
• Establish priorities for the week based on reporting and leadership direction.
• Ensure all communications are relayed to the store team.
• Become an in-store expert on POS systems, reporting systems, and troubleshooting.
• Ensure accurate completion of returns, transfers, and donations.
• Maintain accurate inventory recordkeeping.
• Lead and ensure adherence to inventory operations requirements.
• Manage and support inventory levels to maximize full-price selling.
• Ensure new hires complete required training within timelines.
• Troubleshoot issues and problem-solve changes to the onboarding experience.
• Adhere to high standards of maintenance and organization of the stock room/BOH area.
• Ensure maintenance needs are communicated and solved promptly.
• Respond to calls or contact from security vendors if an incident occurs after hours.
• Utilize the Retail Support Ticket process for all business and operational needs.
• Submit tickets in a timely manner and follow up on requests.
• Monitor stock levels for Parachute-branded supplies and make special orders.
• Lead the execution of the Parachute Visual Merchandising strategy.
• Adhere to and execute all visual operations standards.
• Maintain floor presentation, accounting for sell-through and inventory levels.
• Proactively evaluate sales and inventory levels to merchandise product effectively.
• Ensure brand integrity is reflected to the customer through presentation, product, and people.
• Create a positive in-store experience through visual standards.
• Train and support the store team in visual merchandising needs.
• Assess store business trends and sell-through by category to identify opportunities.
• Develop and maintain a partnership with the Visual team to align and execute visual initiatives.
• Perform other duties as assigned.

Requirements

• Minimum of 3 years of leadership in retail management, hospitality, customer service, or showroom management in a high-volume, high-profile, customer-focused environment.
• High School diploma or equivalent is required.
• Experience with hiring, training, and leading a team is required.
• Retail visual merchandising and display experience is required.
• Open availability (Full Time, 40+ hours per week, including weekends and holidays) is required.
• Ability to work in a flexible, customer-focused environment.
• Ability to lift up to 10 pounds on a regular basis, and up to 40 pounds occasionally.
• Frequently physically active, including standing, walking, reaching, and grasping for long periods.
• Ability to regularly bend or kneel.
• Ability to regularly climb ladders or step stools.
• Ability to go up and down stairs occasionally, carrying and moving boxes.
• Ability to frequently communicate face to face, on the phone, or via electronic means.
• Occasional overnight travel <5% may be required.

Skills

• Subject matter expertise on all things cozy
• Expert knowledge of Parachute products, branding, and design
• Action oriented
• Results driven
• Flexible
• Strong sense of teamwork
• Openness
• Problem solving
• Reporting and analytics
• Influencing
• Accountability
• Training systems
• Payroll management
• Scheduling
• Sales and service
• Customer experience
• HOME selling skills
• Community outreach
• Sales floor leadership
• Reporting interpretation
• Net Promoter Scores (NPS) monitoring
• Customer concern resolution
• CRM data capture
• Endless aisle
• Omni-channel solutions
• Trade and design service tools
• Cross-functional collaboration
• P&L statement analysis
• Budget management
• Scheduling adherence
• Timekeeping
• PTO, sick time, and leave balance monitoring
• Meal and break procedure adherence
• Workload management
• POS systems
• Inventory operations
• Cycle counts
• Inventory prep
• Visual Merchandising strategy execution
• Sales floor readiness
• Brand standards
• Product merchandising
• Brand integrity
• Visual presentation
• Signage placement
• Seasonal directives
• Web-based POS and inventory systems
• General technical knowledge and aptitude
• Shopify
• Netsuite
• Looker
• Zipline
• RetailNext
• Deputy
• Asana

Location

• San Francisco

Work Type

• Full Time
• Onsite

Experience Level

• 3 years of leadership in retail management, hospitality, customer service, showroom management
• Experience in home interiors is strongly preferred
• Experience with web-based POS and inventory systems is preferred

Education Level

• High School diploma or equivalent

Salary/Compensations

• $75,000.00 - $95,000.00

Benefits

• $250 new hire gift card
• Awesome discount
• $300 worth of free product a year
• Generous 40% employee discount on most Parachute products
• Health benefits, vision, and dental plans with 100% employee coverage options
• Flexible Spending Account (FSA) options
• Health Savings Account (HSA) options
• Voluntary supplemental life plan
• Voluntary short-term disability plans
• Voluntary long-term disability plans
• Voluntary commuter benefit program through Optum
• Wellbeing memberships to kindbody, Health Advocate, TalkSpace & Teladoc
• Up to 9 days of sick time per year
• Free One Medical membership
• Paid parental leave program
• Monthly cell phone stipend
• Quarterly bonus program
• Incentives
• 13 days of PTO
• 8 paid holidays
• Equity package
• 401k program

About the Company

• Parachute’s mission is to help you feel at home.
• We believe in the power of a diverse workplace.
• We are committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses.
• As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse hiring practices, encouraging education and communication with a monthly DE+I newsletter and building a DE+I enrichment and training program.

Equal Opportunity

• We believe in the power of a diverse workplace. Which is why we are committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses. As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse hiring practices, encouraging education and communication with a monthly DE+I newsletter and building a DE+I enrichment and training program.
• Ensure your Parachute Home job offer is legitimate and don't fall victim to fraud. Parachute never seeks payment from job applicants. Parachute recruiters will only reach out to applicants from an @parachutehome.com email address. For added security, where possible, apply through our company website at www.parachutehome.com/careers.