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About the Role

Via is seeking a Director of Strategy & Operations to lead its West Coast portfolio. This P&L leadership role involves managing markets and teams, setting regional operating strategy, and ensuring high-quality service across a growing business. The role requires an experienced operator to lead through scale and ambiguity, develop leaders, and partner with stakeholders.

Responsibilities

• Lead, coach, and develop a team, setting clear expectations, cadence, and accountability.
• Run a consistent regional operating rhythm.
• Build leadership depth by hiring, promoting, and performance-managing regional talent.
• Foster a culture of safety, compliance, operational excellence, and partner trust.
• Own regional P&L outcomes, focusing on revenue, cost per ride, labor productivity, and margin improvement.
• Set regional targets and be accountable to KPIs including service reliability, on-time performance, safety, and customer experience.
• Drive root-cause problem solving for underperforming markets and escalate risks with mitigation plans.
• Partner on annual and quarterly operating plans, staffing models, and scenario planning.
• Translate regional priorities into actionable market strategies.
• Lead the region through new service types and operating models.
• Prioritize resources across markets during launch surges, staffing constraints, and partner-critical periods.
• Represent Operations in regional strategy discussions with Commercial, Service Design, Product, and Partner Success.
• Serve as a senior operational counterpart to agency leadership on high-stakes markets.
• Build trust through transparent performance reporting, proactive communication, and remediation.
• Navigate complex regulatory and contractual environments.
• Partner with various departments to align ops capacity with growth and product roadmap.
• Influence technology and process adoption to improve regional efficiency and visibility.
• Contribute to company-wide ops priorities.

Requirements

• Proven experience in an operational leadership role, ideally with P&L responsibility.
• Demonstrated ability to develop and execute business strategies successfully.
• Track record leading high-growth or transformation environments.
• Excellent interpersonal and communication skills, capable of working with and influencing stakeholders at all levels.
• Analytical and problem-solving skills.
• Strong comfort working in a fast-paced environment, operating in ambiguity, managing multiple tasks simultaneously, and taking on responsibility.
• Operational fluency across people-intensive, regulated, 24/7 businesses.
• Comfort with labor planning, safety culture, and compliance.
• Willingness to travel extensively across the West Coast (~25%, higher during launch periods).

Skills

• P&L management
• Business strategy development and execution
• Team leadership and development
• Stakeholder management
• Analytical and problem-solving
• Communication
• Interpersonal skills
• Operational fluency
• Labor planning
• Safety culture
• Compliance

Location

• West Coast

Work Type

• Full-time

Experience Level

• 10+ years of experience
• Senior-level

Education Level

• Bachelor's Degree

Salary/Compensations

• $180-$220k / year

Benefits

• Attractive RSU package
• Free medical plans
• 401K matching

About the Company

• Via is a company focused on providing transportation solutions.

Equal Opportunity

• Via is an equal opportunity employer.