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About the Role

The Financial Services Strategics team manages our largest financial services clients. We are looking for a Senior Director to lead a team of Account Managers and serve as the architect for how we scale. In this high-impact role, you will build the "operating system" that enables predictable growth across renewals, expansion, and adoption. You will partner closely with Sales, Customer Success, and Product to drive commercial outcomes while bringing clarity, structure, and accountability to a fast-moving, high-stakes environment.

Responsibilities

Lead a team of Account Managers, Account Directors, and Key Account Directors helping them achieve and surpass renewal targets and uncover growth opportunities, working closely with Sales partners to drive growth across our largest strategic accounts.
Drive successful customer outcomes by increasing renewal rates and reducing churn, expanding revenue through building deeper relationships with our accounts, and influencing future lifetime value through higher product adoption.
Achieve and exceed retention and expansion goals by coaching + modeling 360 degree relationship-building and driving value realization through product utilization.
Accurately forecast retention and growth for your book of business through operational rigor, inspection, and a deep understanding of the dynamics of our accounts.
Own hiring, talent management and development for individual contributors and managers through hands on coaching, mentorship, and implementation/execution of scalable performance management programs.
Collaborate with Sales to drive successful growth outcomes.
Act as a senior voice for the customer across the organization aligning with Product, Enablement, and Marketing on roadmap feedback, go-to-market motions, and customer facing initiatives.

Requirements

10+ years of work experience in sales, account management, or client success.
5+ years of direct people management experience.
2+ year managing managers.
A high aptitude and willingness to learn.
Ability to distill and explain complex issues in simple terms.
Experience operationalizing the customer journey.
An intelligent, articulate, consultative and confident client facing professional.
Must have the personal motivation and ability to contribute to a dynamic and entrepreneurial team culture.
Superior ability to develop rapport with new people, and to maintain relationships, combined with a positive and proactive personality.
Energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt.
Outstanding oral, written and presentation skills.
Effective time management and task prioritization when under pressure.

Skills

Systems-Oriented: Strategic thinking and creating efficient, scalable processes.
Customer-Centric: Driving customer success and inspiring teams.
Coaching & Feedback: Providing regular coaching and feedback.
Ambitious & Curious: Approaching challenges with curiosity and integrity.
Experienced Relationship Builder: Building relationships with senior clients and handling escalations.
Servant Leadership: Committed to helping others succeed.
Effective Communicator: Breaking down complex data into actionable insights and communicating them clearly.

Location

New York City

Work Type

Full-time

Experience Level

Senior Director
10+ years of work experience
5+ years of direct people management experience
2+ year managing managers

Salary/Compensations

$192,000—$242,000 USD

Benefits

Equity
Generous benefits program

About the Company

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making.
Market intelligence and search built on proven AI, delivering insights that matter from content you can trust.
Universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.
The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence.
Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets.
Platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500.
Founded in 2011, headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.

Equal Opportunity

AlphaSense is an equal-opportunity employer.
We are committed to a work environment that supports, inspires, and respects all individuals.
All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity.
AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor.
This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.