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About the Role
Guest Experience Experts are responsible for delivering memorable and unique guest stays by providing comprehensive service, managing operational needs, and acting as local guides. This role empowers individuals to take initiative and ensure every guest interaction is exceptional.
Responsibilities
- Facilitate smooth guest check-in and check-out processes
- Deliver a wide range of services to guide guests throughout their stay
- Process operational needs and complete reports
- Address guest requests and provide local area recommendations
- Maintain a safe work environment
- Follow company policies, procedures, and quality standards
- Maintain confidentiality and protect company assets
- Ensure professional appearance, uniform, and communication standards
- Perform physical tasks including standing, sitting, walking, and lifting objects up to 10 pounds
Requirements
- High school diploma or G.E.D. equivalent
- Ability to stand, sit, or walk for extended periods
- Ability to lift, carry, push, pull, and place objects weighing up to 10 pounds
Location
- Toronto, Canada
Experience Level
- No related work experience required
- No supervisory experience required
Education Level
- High school diploma or G.E.D. equivalent
About the Company
- The Ritz-Carlton is a global brand leader in luxury hospitality with over 100 award-winning properties
- Part of the Marriott International portfolio
- Dedicated to delivering exceptional guest experiences through the 'Gold Standards' including the Employee Promise, Credo, and Service Values
Equal Opportunity
- Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis
- The Ritz-Carlton Toronto provides accommodations for job applicants needing assistance under provincial human rights and accessibility legislation